topic My Google Home stopped working. Please help 🙏🏻 in Speakers and Displays

My Google Home stopped working. Please help 🙏🏻

Rdianco — Wed, 25 Aug 2021 18:46:14 GMT

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Original Poster: Angela Owens 8100

My Google Home is not working

Re: My Google Home stopped working. Please help 🙏🏻

Rdianco — Wed, 25 Aug 2021 18:55:12 GMT

Hi Angela Owens 8100,

Thank you for letting us know about this. Sorry to hear your Google Home device isn't working as expected. To get started, I have some troubleshooting steps I'd like you to try:

1. Plug the speaker or display into a different wall outlet. Note: Make sure you are not connecting to a surge protector, as we want to rule out all other hardware.

2. Discharge the speaker or display:

Unplug the power adapter from the outlet and the speaker or display.
Leave it unplugged for 20 seconds.
Plug the power adapter into the speaker or display.
Plug the other end of the power adapter into a working wall outlet.
Check if any LED light would appear on the back of the speaker or display.

3. If you have a second speaker or display. Try to use the power adapter from the one that is currently working.

Let us know how it goes.

Kind regards,

Rdianco

Re: My Google Home stopped working. Please help 🙏🏻

Rudy1620 — Sun, 28 Nov 2021 17:41:46 GMT

I've unplugged it and still nothing. If I press the reset button the orange light above the G comes on but nothing happens

Re: My Google Home stopped working. Please help 🙏🏻

Jake — Wed, 02 Feb 2022 19:28:10 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: My Google Home stopped working. Please help 🙏🏻

Jake — Fri, 04 Feb 2022 20:43:01 GMT

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Re: My Google Home stopped working. Please help 🙏🏻

Jake — Mon, 07 Feb 2022 18:48:12 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: My Google Home stopped working. Please help 🙏🏻

Jake — Tue, 08 Feb 2022 18:28:17 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake