topic Re: Google Home Max in Speakers and Displays

Google Home Max

maxuser1978 — Sat, 22 Jan 2022 21:12:28 GMT

My home Max speakers have worked great for the past year or so, but now, all of a sudden the speakers are cutting out regularly. I have reset the speakers and my router but the issue remains. Anyone else having a similar issue?

Re: Google Home Max

Muddi — Sat, 05 Feb 2022 08:45:32 GMT

Hey maxuser1978,

Thanks for posting, and apologize for the late response.

We're sorry about your Google Home Max. To confirm, do you mean disconnecting from the network, or it's just cutting out the sound when you're playing music? How far is the speaker from your router? Are you using a dual-band router? Do you have other speakers that work properly on the same network?

Below are the steps that may help us fix the issue:

Move your Google Home Max within 15-20 ft. away from the router to get enough signal from your network.
Reboot your Google Nest device and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
If you are using a dual-band router, please try to setup your device on another band. Make sure to reset the device before setting up on a new network.
If it still the same, setup up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Max).

Let us know how it goes.

Cheers,

Muddi

Re: Google Home Max

Jake — Wed, 09 Mar 2022 20:20:30 GMT

Hey maxuser1978,

I wanted to jump in and see if you saw Muddi's post? Please let me know if you are still having trouble, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google Home Max

Jake — Fri, 11 Mar 2022 18:55:38 GMT

Hey maxuser1978,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.

Best regards,
Jake

Re: Google Home Max

Jake — Mon, 14 Mar 2022 17:42:13 GMT

Hey maxuser1978,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake