topic Re: Nest Hub gen 2 won’t allow music for alarm notification in Australia. Any ideas? in Speakers and Displays

Nest Hub gen 2 won’t allow music for alarm notification in Australia. Any ideas?

Rdianco — Wed, 01 Sep 2021 15:18:13 GMT

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I cannot play music for for my alarm on my Hub gen 2. This seems to be an issue in Australia. Anyone have any ideas on if this will resolved?

Re: Nest Hub gen 2 won’t allow music for alarm notification in Australia. Any ideas?

frances — Tue, 14 Sep 2021 18:00:10 GMT

Hi Shane 4705,

Thank you for your message. That is definitely odd, Australia is a supported country for the Google Nest Hub (2nd gen.). I would be more than happy to look into this issue. First, I have some questions.

Is this a new issue? Were your music alarms working before?
Is your device powering on and working normally besides this issue?
Can you try to do a reboot and a Factory Data Reset? Is there any improvement?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
  Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks.

Re: Nest Hub gen 2 won’t allow music for alarm notification in Australia. Any ideas?

frances — Fri, 17 Sep 2021 17:17:19 GMT

Hi All,

Just checking in to see if you have any other questions or concerns. Please keep us updated, we're here to help!

Re: Nest Hub gen 2 won’t allow music for alarm notification in Australia. Any ideas?

frances — Mon, 20 Sep 2021 16:03:37 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.