topic Re: hmm, something went wrong in Speakers and Displays

hmm, something went wrong

Inzomniak — Mon, 14 Mar 2022 23:48:51 GMT

Keep on getting hmm, something went wrong on my 2 Google Nest Minis, and my 2 gen 1 Google Homes, rebooted device, rebooted router, no fix, bloody annoying and a known fault, please fix it. Also my Gen 2 hub is now getting hmm, hmm, there was a glitch please try again in a few seconds error, these devices started out OK, but are now a bloody joke!

Re: hmm, something went wrong

Dzardon — Tue, 15 Mar 2022 11:09:58 GMT

There is a huge problem with the 2nd gen minis

Google is not willing to fix it, they keep on blaming it on external factors. This is not true as the 1st gen works flawlessly. So either there is a hw problem or sw problem it is as simple as that.

Re: hmm, something went wrong

Muddi — Sat, 02 Apr 2022 07:44:30 GMT

Hey folks,

Thanks for sharing details about the issue here. Apologize for the late response.

I know how frustrating it is when your device is not working the way it should. Let's dig deeper - when did the issue start? Is it happening to all commands? Does the same thing happen when you use the Google Assistant app on your phone? Does the same thing happen when connected to a different network like a mobile hotspot? Also, please provide the current firmware version of your device.

To check which firmware version you're on, follow these steps:

Make sure your mobile device or tablet is linked to the same account as your speaker or display.
Open the Google Home app .
Touch and hold your device's tile.
At the top right, tap Settings Device information.
Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your responses.

Cheers,

Muddi

Re: hmm, something went wrong

sbsmith — Sat, 02 Apr 2022 14:35:32 GMT

The issue is simply connecting to the speaker directly with one's voice, nothing to do with a phone. The Google mini is sitting on the counter and you say 'OK Google' and then something like what time is it. It responds with “Something Went Wrong...”. Then when you try the command a second time it works. If you don't give any more commands and come back later it has the same issue again.

Re: hmm, something went wrong

Muddi — Mon, 04 Apr 2022 22:41:48 GMT

Hey sbsmith,

Thanks for that information. I wanted to isolate the issue with Google Assistant itself, and it is best if you could try it on your phone. Also, to isolate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini).

Keep us posted.

Cheers,

Muddi

Re: hmm, something went wrong

Muddi — Fri, 08 Apr 2022 13:53:02 GMT

Hey sbsmith,

Checking in to see if the troubleshooting steps shared helped? Let us know by updating this thread, and the community will be happy to assist you.

Cheers,

Muddi

Re: hmm, something went wrong

sbsmith — Fri, 08 Apr 2022 14:21:00 GMT

Very strange, hasn't worked for over a year without the 'something went wrong message'. Suddenly started working normally, no change to network / wireless configuration. I remember it working for a few days and stopping, over a year ago, can't remember date. Well see if it continues to work as wanted.

Re: hmm, something went wrong

Muddi — Sat, 09 Apr 2022 14:57:55 GMT

Hey sbsmith,

Thanks for the update. I'm happy to know that your device is now working properly. Let me know if I can assist you with anything else. Otherwise we can consider this one complete, and I will lock the thread.

Cheers,

Muddi

Re: hmm, something went wrong

Jake — Wed, 13 Apr 2022 19:29:22 GMT

Hey sbsmith,

I wanted to check in and see if you had any questions. Please let me know, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

Re: hmm, something went wrong

Dzardon — Wed, 13 Apr 2022 20:18:47 GMT

I finally discovered that turning off beamforming in the meshrouter works. 1st gen can work with this setting, 2nd gen can't.

So there is still an issue with the devices, but i managed to find a Workaround

Re: hmm, something went wrong

Jake — Tue, 03 May 2022 17:54:52 GMT

Hey Dzardon,

Thank you for providing the helpful information for the community. With the thread not having any activity in a while, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake