topic Re: Google Hub stuck on white screen after factory reset in Speakers and Displays

Google Hub stuck on white screen after factory reset

CCorb — Thu, 20 Jan 2022 07:42:16 GMT

My screen was stuck on gray with the G so I unplugged it, plugged it back in with Volume pressed to put it in recovery mode. Then I did the factory reset for ten seconds only to have it stuck on a white screen.

Re: Google Hub stuck on white screen after factory reset

supermutando — Sun, 23 Jan 2022 22:23:15 GMT

exactly same issue

Re: Google Hub stuck on white screen after factory reset

Jake — Tue, 25 Jan 2022 19:32:46 GMT

Hey all,

I am sorry to hear about the devices being stuck on the update screen. Please let me know if you are still running into the issue, as I would be happy to assist you further and ensure the device is working as intended.

Best regards,

Jake

Re: Google Hub stuck on white screen after factory reset

CCorb — Tue, 25 Jan 2022 20:14:33 GMT

Hi Jake, still having the same

issue. When I plug it in it displays the gray screen with the G and stays there indefinitely. When I perform the steps for recovery it goes white indefinitely. I have the first gen hub, and would love to get it back working.
thanks

clark

Re: Google Hub stuck on white screen after factory reset

Oxdowne — Fri, 28 Jan 2022 21:17:42 GMT

I have exactly the same issue. Grey screen with a G in it, so do a factory reset the same way (volume up and down whilst powering back on), but once countdown to factory reset is complete it just goes to a white screen. Any solution to this much appreciated!

Re: Google Hub stuck on white screen after factory reset

fyrwyr — Tue, 01 Feb 2022 03:04:22 GMT

Same issue here too. Factory reset several times was no help. Nest returns to grey screen with white "G".

Re: Google Hub stuck on white screen after factory reset

legacyinthePNW — Thu, 03 Feb 2022 02:13:06 GMT

I have the same issue, after a factory reset the screen just stays white

Re: Google Hub stuck on white screen after factory reset

davidwhite10 — Wed, 09 Feb 2022 21:35:45 GMT

Same issue as well. Come on @Jake

Re: Google Hub stuck on white screen after factory reset

saigeeth1995 — Thu, 17 Feb 2022 06:30:52 GMT

I have the same issue. It’s very annoying

Re: Google Hub stuck on white screen after factory reset

LucyES — Tue, 22 Feb 2022 04:32:18 GMT

I have the same issue with mine. Was stuck on the grey screen with G symbol then after a factory reset it’s just a white screen

Re: Google Hub stuck on white screen after factory reset

Oxdowne — Fri, 18 Mar 2022 09:56:18 GMT

Hi Jake, do you have any feedback for us on this issue? If it's insoluble, I'd rather know than not.

Re: Google Hub stuck on white screen after factory reset

LSS1 — Tue, 22 Mar 2022 01:51:02 GMT

Can you help me too?

Re: Google Hub stuck on white screen after factory reset

LSS1 — Tue, 22 Mar 2022 01:51:44 GMT

I have the same problem

Re: Google Hub stuck on white screen after factory reset

LSS1 — Tue, 22 Mar 2022 01:52:13 GMT

Exactly the same problem

Re: Google Hub stuck on white screen after factory reset

LSS1 — Tue, 22 Mar 2022 01:53:33 GMT

Has anyone removed this yet?

Re: Google Hub stuck on white screen after factory reset

Oxdowne — Tue, 22 Mar 2022 08:20:35 GMT

I've still got the same problem, many months on. I don't know if there is a different way to contact Google? Perhaps they don't read these messages, or don't care about the problem enough to respond. Either way, time to move. Have you ever tried an Amazon Echo?

Re: Google Hub stuck on white screen after factory reset

Jake — Thu, 24 Mar 2022 18:49:40 GMT

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation having your device stuck, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Google Hub stuck on white screen after factory reset

Jake — Mon, 28 Mar 2022 20:47:47 GMT

Hey all,

I wanted to check in and see if you are in contact with our Team? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Hub stuck on white screen after factory reset

Jake — Fri, 01 Apr 2022 19:15:23 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.

Best regards,
Jake

Re: Google Hub stuck on white screen after factory reset

Timb — Sat, 02 Apr 2022 11:42:00 GMT

I've got the same problem, trying to get support from Google they need a video but cannot view the MP4 my phone produces, you've got to laugh.