topic Re: Nest Hub is catatonic grey screen with G in Speakers and Displays

Nest Hub is catatonic grey screen with G

Luca2 — Tue, 15 Mar 2022 20:27:34 GMT

My nest hub doesn’t start. It is frozen to a grey screen with G on it

Re: Nest Hub is catatonic grey screen with G

divepro03 — Tue, 15 Mar 2022 22:14:49 GMT

yes mine too. are there something we can do?

Re: Nest Hub is catatonic grey screen with G

divepro03 — Tue, 15 Mar 2022 23:29:00 GMT

LOOKS LIKE THIS IS AN ON GOING ISSUE WITH GOOGLE HUB, AND I HAVE A $299 BRICK. SO SAD

Re: Nest Hub is catatonic grey screen with G

bearman38 — Sat, 19 Mar 2022 01:08:26 GMT

Exact same issue with mine, very annoying

Re: Nest Hub is catatonic grey screen with G

Muddi — Tue, 22 Mar 2022 08:35:09 GMT

Hey folks,

Apologize for the late response. I know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details — when did the this start? Are you using the official power adapter that came with the Nest display? Also, have you tried plugging the device to a different power outlet?

Please try these steps below that may help us fix the issue:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

Cheers,

Muddi

Re: Nest Hub is catatonic grey screen with G

Luca2 — Tue, 22 Mar 2022 13:09:27 GMT

it starts around a week ago

always used it’s original power adapter

tried different sockets and also the procedure you indicated : no change

always catatonic grey with G

can you replace it ?

thanks

Re: Nest Hub is catatonic grey screen with G

divepro03 — Tue, 22 Mar 2022 13:30:10 GMT

tried what you suggested and still grey screen with logo .
frustrated

Re: Nest Hub is catatonic grey screen with G

Muddi — Fri, 08 Jul 2022 14:48:32 GMT

Hey Luca2 and divepro03,

Sorry for the delays. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Nest Hub is catatonic grey screen with G

Jake — Wed, 20 Jul 2022 18:12:26 GMT

Hey all,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,
Jake

Re: Nest Hub is catatonic grey screen with G

Jake — Thu, 21 Jul 2022 19:09:10 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest Hub is catatonic grey screen with G

Luca2 — Sat, 23 Jul 2022 12:06:31 GMT

Still grey screen with logo