topic Re: google home devices plays the wrong radio station in Speakers and Displays

google home devices plays the wrong radio station

BobbyG — Fri, 15 Oct 2021 21:25:33 GMT

None of my google home devices will play the correct radio station. I ask it to play WRAL FM 101.5 Raleigh HD 1 and it plays WRAL FM 101.5 Raleigh HD 2 through tune In. It used to work but no longer. Any ideas?

Re: google home devices plays the wrong radio station

frances — Fri, 05 Nov 2021 16:17:36 GMT

Hi BobbyG,

Thank you for reaching out. That is not great to hear that your Google Assistant is not playing the requested radio station. I understand your concern and would be more than happy to help look into this issue. First, I have some quick questions regarding this situation.

Which Google Home devices are experiencing this issue? (model name, generation number)
What app/company are you using for your radio service? (example: iHeartRadio, TuneIn)
Is this a new issue? Were your devices able to play WRAL FM 101.5 Raleigh HD 1 before?
How long has this issue been happening?
What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response.

Re: google home devices plays the wrong radio station

hopp17 — Mon, 08 Nov 2021 18:01:10 GMT

I have the same problem, it randomly started working for a couple of weeks, but is now playing the alternative station again. I am using the google home & nest and it is going through tunein to play the station. It is a relatively new issue. It worked since I purchased the google home device, and the problem just started recently in last few months.

Re: google home devices plays the wrong radio station

GarrettDS — Tue, 23 Nov 2021 22:33:26 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: google home devices plays the wrong radio station

hopp17 — Tue, 23 Nov 2021 22:37:13 GMT

Yes, it stills play alternative channel when I ask it to play mix 101.5

Re: google home devices plays the wrong radio station

BRC — Wed, 24 Nov 2021 13:41:04 GMT

I'm in the same boat. Ask my google home to play power 97 Winnipeg and it plays 99.7 Campbell River.

Re: google home devices plays the wrong radio station

BobbyG — Thu, 25 Nov 2021 00:23:51 GMT

Hi frances,

None of my google home devices will play the correct station. I have both mini, and a home .

I am using tunein.

Yes all were able to play WRAL FM. That was one reason I bought the home because my radio signal is weak.

This has been going this time for about 2 months.

I reached out to the radio station and they said they had others having the same problem.

Re: google home devices plays the wrong radio station

Tkearsey — Thu, 16 Dec 2021 14:15:40 GMT

I listen to “CBC Radio One St. John’s” every morning and every couple of months the station goes missing and I get other CBC stations instead. Is there a master list somewhere to figure out the commands for any station?

Re: google home devices plays the wrong radio station

PocyHake — Tue, 21 Dec 2021 08:27:02 GMT

Same problem here with BBC stations if I ask for "BBC radio 4" it plays "BBC radio 4 extra". It works perfectly on my Alexa speakers so is a Google issue.

Re: google home devices plays the wrong radio station

Heleddie — Fri, 31 Dec 2021 09:11:48 GMT

Same issue. If I ask it to play bbc radio 4 on my Google mini, it works perfectly. But, if then ask it just to play bbc radio 4 (I have Sonos speakers set up as the default speakers), it plays bbc radio 4 extra instead (on the Sonos speakers)

Re: google home devices plays the wrong radio station

Heleddie — Fri, 31 Dec 2021 09:14:41 GMT

Is there any update on this issue?

Re: google home devices plays the wrong radio station

PocyHake — Fri, 31 Dec 2021 10:13:52 GMT

I didn't mention I also have a Sonos as the default speaker on a mini. Just tested and the same issue, fine on the mini without Sonos but wrong station on mini with Sonos.

Re: google home devices plays the wrong radio station

scrambledheads — Fri, 07 Jan 2022 12:05:02 GMT

In the UK I have the same issue, I have Home Mini's, Nest Hub and they all 8 times out of 10 play "Radio 2" when I say play "Radio 6" I don't know if it is assuming something about my demographic and trying to be clever as "Two" does not sound like "Six" especially in my North Eastern / Geordie accent I'm sure

Re: google home devices plays the wrong radio station

jheeley8 — Mon, 10 Jan 2022 16:03:43 GMT

Same issue. Ask it to play the HD1 station, the voice prompt states that its playing the HD1 station from Tune in, proceeds to play HD2 station. I went in and made a shortcut specifically to play the station, but it continues to play HD2

Re: google home devices plays the wrong radio station

scrambledheads — Mon, 10 Jan 2022 16:54:05 GMT

An update I contacted support directly (I subscribe to Google One) and got the (not unexpected) advice to reset one of the devices this seemed to work at first (a google mini) but has reverted back to type and didnt work at all on the Nest Hub

Re: google home devices plays the wrong radio station

Ramonomar — Sun, 16 Jan 2022 07:37:48 GMT

I have the same issue since months ago, workaround is to open TuneIn, select the radio then Chromecast, tried all sort of shortcuts trying to be the most specific possible but it doesn't work.

Re: google home devices plays the wrong radio station

Nifta — Wed, 26 Jan 2022 06:28:15 GMT

For me, it doesn't choose the local version of my radio station now.

P4 is a national radio station in Sweden and there are local versions.

Until a month ago it would automatically choose my local version correctly if I just said 'play p4' (in Swedish). I could also say 'play p4' uppland' (my local station).

Now if I say 'play p4' it plays the p4 gottland station (from the other side of the country) and says 'sorry I don't understand' if I say 'play p4 uppland'.

This changed about a month ago.

This works correctly with the assistant on my phone though.

Nest mini firmware 277099

Re: google home devices plays the wrong radio station

Tkearsey — Wed, 26 Jan 2022 12:22:07 GMT

Yes, this is the same as I'm experiencing. "CBC Radio 1" or "CBC Radio 1 St. John's" used to play the local public radio station. But now it plays "CBC Radio 1 Corner Brook" no matter what I say. I just can't figure out what keywords will play the correct one. Right now I have to find it on the TuneIn app on my iPhone and cast to the speaker I choose.

Re: google home devices plays the wrong radio station

scrambledheads — Wed, 26 Jan 2022 16:59:26 GMT

It does look like whats happening (based on looking at the Nest Hub) is that in my case and possibly others is its trying to guess so for instance I say play "play Radio Six" I can see the screen autocompleting so when I say / it hears "play radio" it autocompletes that to "play Radio two" perhaps on my demographic (I very rarely if ever listen to Radio 2) or something else but then when it hears "six" it removes the word it has autocomplete'd with and replaces it with what I actually said, when it works.

I assume what is happening mostly (as it is mostly if i'm not careful) is its not hearing the last word because it thinks it knows what I'm going to say. What I have started to do is draw out my syllables or leave a small gap between the words. So not how I would talk conversationally but enough for it to not second guess me.

Perhaps that will work for you too

Re: google home devices plays the wrong radio station

SaltyCoogee — Wed, 26 Jan 2022 19:27:42 GMT

I’ve got the same issue in Australia. No matter which service is used, when I ask it to “stream Triple j Sydney” it plays triple j in the wrong time zone (either ACDT or AWST). I’ve tried asking it to use tune in, iHeart radio and “radio app”. I’ve had a google home for about 4 years now and it’s only started in the last year or so. I bought the google home purely for the radio function.