topic Re: Nest Hub Max stuck loading in Speakers and Displays

Nest Hub Max stuck loading

TG1974 — Fri, 12 Nov 2021 12:59:21 GMT

For the last three days, I have noticed that my Nest Hub Max is stuck on the 4 spinning dots.

I can remedy it, temporarily, by unplugging and plugging back in. Unfortunately, this only fixes it until the next morning.

I found a thread on this. it was locked because a resolution was found and no resolution steps were posted.

Can someone help me?

Re: Nest Hub Max stuck loading

aznqt703 — Fri, 19 Nov 2021 14:25:03 GMT

I am also having this same issue. It has been going on for me for the past week and a half. Are there any solutions?

Re: Nest Hub Max stuck loading

av1z — Sat, 11 Dec 2021 16:13:37 GMT

I am having the exact same problem.

Are there any solutions?

Re: Nest Hub Max stuck loading

Guyland123 — Sun, 12 Dec 2021 15:19:54 GMT

Same here. Happens at least once a week. Only was to fix is to unplug and reset display

Re: Nest Hub Max stuck loading

av1z — Sun, 12 Dec 2021 16:07:50 GMT

I wonder if they pushed an update that has caused this problem. Because never faced this issue before. It started happening for the past month and a half or so

Re: Nest Hub Max stuck loading

Dirti — Thu, 30 Dec 2021 14:44:21 GMT

This has happened to me with all three of the Nest Hub devices I have owned (2 Max 1 normal). They don't have a fix other than what you all have already tried. You might get lucky if they replace yours, but every time mine was replaced the issue eventually came back so I just live with it now.

Re: Nest Hub Max stuck loading

Haly2003 — Mon, 17 Jan 2022 23:29:45 GMT

I have the same problem. I wake in the morning, once or twice a week, to find the spinning coloured dots on the screen. It will not resolve unless I turn power off then on again.

Re: Nest Hub Max stuck loading

Dirti — Tue, 18 Jan 2022 03:55:02 GMT

I moved my Nest Hub Max away from other electronics in particular my PC monitor and printer and it stopped. It hasn’t had either of the bugs it was having before (infinite loading and ghost touches). Though I do still have to restart it as it forgets devices, but that seems to be a separate issue.

Re: Nest Hub Max stuck loading

Frustrated2022 — Sat, 26 Feb 2022 13:30:10 GMT

Apparently not. I have same problem. Doesn't seem to be a solution.

Re: Nest Hub Max stuck loading

Nbates89 — Mon, 07 Mar 2022 00:13:20 GMT

I'm having this same issue with all of my 1st Gen Nest hubs. All nest hubs updated and are stuck on startup with spinning colored dots. When you try to talk to google it just says "Mmmm...Something went wrong. Try again in a few seconds".

Re: Nest Hub Max stuck loading

HarjGuram — Tue, 29 Mar 2022 07:45:03 GMT

It happened to one of my hub maxes today(29/03/2022) whilst rest of the devices are fine. The only configuration I had different on this hub max was That I had preview programme turned on. I have turned that off and reset the hub. It seems to be working fine for the time being. I hope it keeps behaving.

To turn the preview programme go to google home app, select the device and in device settings go to Devices information and turn off the option of preview programme.

Re: Nest Hub Max stuck loading

Yulliah — Tue, 29 Mar 2022 07:57:15 GMT

I have a similar issue. 4 turning dots, followed by a grey screen for a few seconds and back to the four turning dots. Turning the power off and back on doesn't resolve the issue.

We had determined our Google home use to be a very good test, and were planning on outfitting the entire house with a smart system with the doorbell, camera's, lighting, etc. However, this issue having existed for months and not being able to find ANY solution on this does not give me the confidence to make this change tbh. I mean, what if this keeps happening and I can't use any of the expensive tech we're planning to get... It's not like I can that shrug my shoulder and go 'oh well' on that...

Re: Nest Hub Max stuck loading

Yulliah — Tue, 29 Mar 2022 07:59:08 GMT

Additionally, I CAN give it commands, but if I tell it to play music, it will shut up again after 10 seconds...

Re: Nest Hub Max stuck loading

AmirBaum — Tue, 29 Mar 2022 10:29:30 GMT

Same situation here. This started today in the morning. The only modification I did is to link the LG Thinq app to Google home app. Now is stuck on the colored dots + black screen. Commands are working but music stops.
Tried unplugging it (for more then 2 minutes), worked ok for about 5 minutes and again..
Did any had any answer from some Google support specialist or so?

Re: Nest Hub Max stuck loading

Dirti — Tue, 29 Mar 2022 10:32:30 GMT

So I've been trying to solution out for a couple months now and it seems to have worked. It appears that some electronic devices interfere with the nest hub, so try moving it to a location in the house. Where is the only electronic device within a few feet? For me it was my PC monitor that seemed to be interfering with it. I've since tried it in two other locations and have not had the problem since.

Re: Nest Hub Max stuck loading

Notaphony — Sat, 16 Apr 2022 14:26:36 GMT

This is the post from above....not sure how, but this worked the best! Try this!

HarjGuram

Community Member

3 weeks ago

To turn the preview programme go to google home app, select the device and in device settings go to Devices information and turn off the option of preview programme.

Re: Nest Hub Max stuck loading

Jake — Mon, 09 May 2022 18:21:14 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest Hub Max stuck loading

Jake — Thu, 12 May 2022 18:12:13 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest Hub Max stuck loading

Nbates89 — Sun, 15 May 2022 10:27:48 GMT

Jake,

I finally got the home hub fixed but now I have the exact same issue with my original google home. It will never complete setup and now it will work with commands and show in my home but every time you talk to it, it says "hmm it looks like your google home isn't set up yet".

Re: Nest Hub Max stuck loading

bartmi — Mon, 22 Aug 2022 20:11:00 GMT

I have exactly the same issue as described above. Any reliable solution?