topic Google hub screen stuck on G won't change. in Speakers and Displays

Google hub screen stuck on G won't change.

1969Howsthat — Sat, 02 Apr 2022 09:11:25 GMT

Google hub scene stuck on G won't change. Told to depress the volume buttons, but only one on mine, nothing happens. Looks to be a great problem checking through information, and how to get in touch with Google to help

Re: Google hub screen stuck on G won't change.

David_K — Sat, 02 Apr 2022 14:36:26 GMT

The steps can be a bit finnicky and are slightly different depending on the model. Here's the ones you need:

Unplug your device then hold down the volume button while plugging it back in.
Release the volume button once the device turns back on.
Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

Let me know if the issue persists after trying those steps and I'd be happy to ask a specialist to check on further options with you.

Re: Google hub screen stuck on G won't change.

Jasein — Mon, 04 Apr 2022 16:21:00 GMT

Listen, Google knows that they bricked all of these devices. It's not clear if they did it intentionally or not. They may have been clearing way for the new Nest branded devices, but they definitely have acknowledged to me that they knew they were bricked after an update.

At one point not long ago, they would process your replacement order. However, it is unclear if that was just a delay tactic or "customer service theater" because they have you do some outrageous things before they will return it. Then, when you think you are all done, there will be something holding it up and they will cancel the replacement and not tell you. You'll wait for several weeks and then go to check on your replacement order to find that there was no order placed.

It's really rude.

Re: Google hub screen stuck on G won't change.

Jake — Tue, 10 May 2022 18:30:00 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google hub screen stuck on G won't change.

Jake — Fri, 13 May 2022 18:14:21 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google hub screen stuck on G won't change.

Jake — Wed, 18 May 2022 20:38:14 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Google hub screen stuck on G won't change.

Jake — Thu, 19 May 2022 17:56:25 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake