topic Re: Sick of casting dropping, not working. Terrible service - never been addressed in Speakers and Displays

Sick of casting dropping, not working. Terrible service - never been addressed

Kalowski — Sun, 05 Sep 2021 11:58:16 GMT

Whenever I cast to my home mini (which is most definitely on my home network, connected etc) I have issues. Often it will not connect and the home app will say "device can't be found in this network" but I check and the device is connected to the network.

Sometimes it does connect, like this morning, for around a minute. Neither my phone (Pixel 4a) nor my Nest Mini are not connected. I have a strong WiFi signal and the mini is no more than 15 feet from the browser.

This issue has been brought up countless times, but Google have never bothered to solve it. Happened when I used Play Music. Happens with Spotify. Happens with Astiga.

Rubbish. And the app seems to take me to an older community forum too, so apologies but this has been posted twice.

Re: Sick of casting dropping, not working. Terrible service - never been addressed

Kalowski — Tue, 07 Sep 2021 17:37:09 GMT

Ah, so no replies from Google. Of course.

Connected for 38 seconds today, then dropped. As usual.

The home mini is useless, pointless, worthless.

Re: Sick of casting dropping, not working. Terrible service - never been addressed

Kalowski — Tue, 07 Sep 2021 17:37:53 GMT

But at least I'm patronised with the "reply badge"

Re: Sick of casting dropping, not working. Terrible service - never been addressed

frances — Thu, 16 Sep 2021 01:51:12 GMT

Hi Kalowski,

Thanks for reaching out. I am sorry to hear that you have been having a negative experience with your Google Nest Mini and not receiving help. Let's get this issue resolved!

First, I have a quick question. This is just a troubleshooting step we ask all to do.

Did you do a Factory Data Reset on your device? If not, could you please try that right now?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.
Are there any improvements after attempting that troubleshooting step?

I look forward to your response! Thanks for your patience.

Re: Sick of casting dropping, not working. Terrible service - never been addressed

Kalowski — Thu, 16 Sep 2021 05:10:54 GMT

I have done a factory reset, but the lottery of "will it, won't it connect?" still continues.

Re: Sick of casting dropping, not working. Terrible service - never been addressed

ai — Thu, 16 Sep 2021 16:03:15 GMT

Hello Kowalski,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.

Much obliged,

Re: Sick of casting dropping, not working. Terrible service - never been addressed

Kalowski — Fri, 17 Sep 2021 17:02:00 GMT

Hello AI (assuming a human will read this).

I don't believe the device is faulty, I think the device is substandard. I will do this but I can't see it solving the problem, which occurs for many of my home mini devices.

Re: Sick of casting dropping, not working. Terrible service - never been addressed

GarrettDS — Tue, 28 Sep 2021 22:35:22 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS