topic Re: Nest hub randomly lighting up in middle of the night in Speakers and Displays

Nest hub randomly lighting up in middle of the night

KnS — Sat, 02 Apr 2022 08:43:31 GMT

Our hub will randomly light up bright white in the middle of the night around 3am. I usually have insomnia so many times I am awake when it happens. There's no movement or anyone else awake, other times it wakes me up when I'm blessed enough to fall asleep... I've checked all the settings and nothing is on to make it do this. any suggestions? ?

Re: Nest hub randomly lighting up in middle of the night

Akajester — Sun, 03 Apr 2022 01:17:14 GMT

We're having the same issue

Re: Nest hub randomly lighting up in middle of the night

Princesss — Mon, 11 Apr 2022 16:57:23 GMT

Hi Everyone,

Thanks for reaching out.

When did the issue start to happen? Have you already tried to perform a complete reset on your Google Nest Hub? If not, let's try that out to see if that would make any changes on its behavior.

Lastly, please provide the cast firmware version of your Google Nest display so we can further check.

To check the firmware version:

Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
Open the Google Home app .
Tap the device card of the preferred speaker or display.
At the top-right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep me posted.

Best,

Princess

Re: Nest hub randomly lighting up in middle of the night

Akajester — Mon, 11 Apr 2022 18:28:04 GMT

Thanks for the response. I'm on System firmware 4.20210608.1.1146075. Cast firmware 1.56.291758. I did a factory reset, added it back to home and so far we haven't noticed the issue again. It could be fixed or it could be a little early to tell. Thanks.

Re: Nest hub randomly lighting up in middle of the night

KnS — Mon, 11 Apr 2022 18:36:32 GMT

I'd say it started 2 to 3 months ago and we have reset it several times.

It's not an every night issue.

Recently I've turned the brightness all the way down so it hasn't waken me this week.

Cast firmware 1.56.291758

Re: Nest hub randomly lighting up in middle of the night

Princesss — Tue, 12 Apr 2022 18:34:13 GMT

Hi everyone,

Thanks for responding. I appreciate all the details you've shared.

@Akajester - Please continue to monitor your Google Nest display's behavior and let us know if you encounter the same thing so we can further check.

@KnS - Let's also check its ambient and display settings making sure that the brightness set are correct. Lastly, let's continue to monitor its behavior and let us know right away if the issue remains the same.

Best,

Princess

Re: Nest hub randomly lighting up in middle of the night

Akajester — Tue, 19 Apr 2022 00:23:35 GMT

The problem came back and happened again two nights ago.

Re: Nest hub randomly lighting up in middle of the night

Azarco — Wed, 01 Jun 2022 22:44:35 GMT

Hey Akajester,

Thanks for the update and sorry for the delayed response. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Alex

Re: Nest hub randomly lighting up in middle of the night

Azarco — Mon, 06 Jun 2022 17:15:41 GMT

Hey Akajester,

Checking back in — have you had the chance to fill out the form?

Best,

Alex

Re: Nest hub randomly lighting up in middle of the night

KnS — Mon, 06 Jun 2022 17:32:41 GMT

I haven't noticed thishappening lately, though I did turn the screen where I can't see it well from my pillow.

Re: Nest hub randomly lighting up in middle of the night

Azarco — Mon, 06 Jun 2022 18:03:19 GMT

Hey KnS,

Thanks for letting us know.

Feel free to reply to this thread if it happens again so that we can dig deeper on what's happening with your Nest Hub.

Best,

Alex

Re: Nest hub randomly lighting up in middle of the night

Azarco — Thu, 09 Jun 2022 18:07:13 GMT

Hey folks,

Chiming in to check if you still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

Re: Nest hub randomly lighting up in middle of the night

Muddi — Sat, 11 Jun 2022 12:35:56 GMT

Hey folks,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Princess