topic Re: When I broadcast the message also goes to another house in Speakers and Displays

When I broadcast the message also goes to another house

NoogleGest — Sun, 10 Apr 2022 20:23:59 GMT

My mom lives about 20 miles away and has a 1st gen Google Home speaker. I have several Hub Max/2nd Gen Hubs scattered around our home with multiple devices connected. Whenever I broadcast a message in my Home (from the GHome app) it also broadcasts to my mom's device. When I check my Home members in the app- my mom is NOT on there. When I check her Google Home app she only has the 1 device. What am I missing here to make sure she is removed from our Home setup?

Re: When I broadcast the message also goes to another house

Cathal_S — Sun, 10 Apr 2022 22:43:11 GMT

Hi NoogleGest,

Sounds like you have used the same Google account when setting up these devices?

Re: When I broadcast the message also goes to another house

NoogleGest — Sun, 10 Apr 2022 23:39:25 GMT

Hmmm, so how would I disconnect her GHome from my account? When I installed the GHome app to her iPhone 12, it was as if the device did not exist?

Re: When I broadcast the message also goes to another house

Cathal_S — Mon, 11 Apr 2022 00:23:04 GMT

You will need to create a separate Google account for your mother that is not linked with your own.

https://support.google.com/googlenest/answer/7029485

Re: When I broadcast the message also goes to another house

NoogleGest — Mon, 11 Apr 2022 16:08:05 GMT

Thanks so much!

Re: When I broadcast the message also goes to another house

Princesss — Mon, 11 Apr 2022 17:00:35 GMT

Hi Everyone,

Thanks for posting.

@Cathal_S - Thanks for your help on answering this thread.

@NoogleGest - I hope that the steps provided to you worked on your end. If you still have questions, feel free to respond to this thread and we'd be happy to answer it for you.

Best,

Princess

Re: When I broadcast the message also goes to another house

Muddi — Fri, 15 Apr 2022 05:45:09 GMT

Hey folks,

We haven’t heard back, so I will be locking the thread in 24 hours. Thanks for posting!

Cheers,

Muddi

Re: When I broadcast the message also goes to another house

Muddi — Sat, 16 Apr 2022 08:03:42 GMT

Hey folks,

It's been a while since this thread was last updated by any affected customers so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Cheers,

Muddi