topic Re: Google home max won't factory reset in Speakers and Displays

Google home max won't factory reset

DrTomy — Sat, 11 Dec 2021 15:58:45 GMT

I have 2 max. Used to work well in pair. Stopped working suddenly. Not able to see them anymore in google home app. Tried to reset them. Did not work. Tried factory reset but no sign of it working on either devices when I press buttun at the back for more than 12s... Unable to connect and see then to configure them anymore via google home app.... Stuck.

Re: Google home max won't factory reset

kmaot — Wed, 29 Dec 2021 13:44:58 GMT

I have the same issue. Mine will not do the factory reset and all I have is the orange light.

Re: Google home max won't factory reset

Baptiste453728 — Sat, 26 Mar 2022 18:44:16 GMT

Same issue. Reset factory impossible, stuck on the 4 orange lights. Someone found a solution? ☹️

For information I have also the mute button always saying "the mic is on" whatever the switch position is.

Re: Google home max won't factory reset

Andy8 — Wed, 13 Apr 2022 07:26:21 GMT

i have same story unable to factory reset led stuck on amber color ..

Any solutions may install firmware from pc ??

it will help ?? where we can find ? some one knows maybe ??

Re: Google home max won't factory reset

YakkityYak — Mon, 18 Apr 2022 11:17:06 GMT

If anyone is still having this issue, I managed to get it working by turning the mic off (slider switch on back) and THEN holding down the reset button.

Re: Google home max won't factory reset

Triniz — Fri, 22 Apr 2022 15:07:07 GMT

I am having this as well and Google said they can’t help. So any ideas would be appreciated.

Re: Google home max won't factory reset

Baptiste453728 — Fri, 22 Apr 2022 16:10:22 GMT

Don't work with mine as the Google home is always saying that the micro is on whatever the switch position 😞

Re: Google home max won't factory reset

Jake — Tue, 07 Jun 2022 20:33:14 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google home max won't factory reset

Baptiste453728 — Tue, 07 Jun 2022 21:15:23 GMT

Still the issue for me, reset factory not possible... Google tell me that they can't do anything just because the warranty has expired... Not so helpful 😞

Re: Google home max won't factory reset

Maxapeaker — Fri, 10 Jun 2022 20:34:25 GMT

Same here... Help please

Re: Google home max won't factory reset

Jake — Wed, 29 Jun 2022 20:24:35 GMT

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Google home max won't factory reset

Jake — Fri, 01 Jul 2022 18:12:22 GMT

Hey all,

I wanted to check in with you, and see if you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

Re: Google home max won't factory reset

Maxapeaker — Sat, 02 Jul 2022 14:55:11 GMT

Just submitted the form and waiting to hear back from your Team

Re: Google home max won't factory reset

Jake — Tue, 05 Jul 2022 17:40:12 GMT

Hey Maxapeaker,

Thank you so much for letting me know that the form has been filled out. I am showing a case number for you, and our Team should be in contact with you via email. Please let me know if you have any trouble seeing the email, as I would be happy to take a closer look.

Best regards,

Jake

Re: Google home max won't factory reset

Jake — Fri, 08 Jul 2022 17:45:46 GMT

Hey Maxapeaker,

I wanted to follow up and see if you have any questions from here. Please let me know if you have any trouble getting in contact with our Team, as I would be happy to review.

Best regards,

Jake

Re: Google home max won't factory reset

Jake — Mon, 11 Jul 2022 18:09:17 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Google home max won't factory reset

Baptiste453728 — Mon, 11 Jul 2022 21:16:44 GMT

By my side, nothing changed, still not working and Google France tell me that they wouldn't do anything as the warranty is passed. Any solutions? Somewhere where I can send the speaker for fixing it in EU ?

I just submitted the form you sent, I hope I'll have reply in few days...

Re: Google home max won't factory reset

Jake — Tue, 12 Jul 2022 18:52:39 GMT

Hey Baptiste453728,

Thank you so much for letting me know the form has been filled out. I am showing a case number for you, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I would be happy to review. Apologies as well, but I do not know of any place in the EU to have your device looked at. I would recommend trying to find more details on local tech support in your area.

Best regards,

Jake

Re: Google home max won't factory reset

Baptiste453728 — Tue, 12 Jul 2022 20:40:30 GMT

I received a reply from Google team, let's see if they found solution. My case number is 7-0284000032831.

I'll go back to you, when they tell me the issue of this problem.

Re: Google home max won't factory reset

Jake — Wed, 13 Jul 2022 18:34:25 GMT

Hey Baptiste453728,

I am Glad to hear you are in contact with our Team. They should be able to provide further support from here. Please let me know if you have any other questions from here, as I would be happy to review.

Best regards,

Jake