topic Re: Hub Max doesn't display Family Notes. in Speakers and Displays

Hub Max doesn't display Family Notes.

Rdianco — Mon, 30 Aug 2021 21:36:45 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Jason Zuniga

My Hub will create a Family Note, but when it returns to the main screen it doesn't show the note in the top right hand corner. I have to ask "Google, show me family notes". Then it'll pull it up. I'm trying to create a sticky note to use at home so we know if our dog has been fed that morning or evening. This seemed like a perfect solution, but not if we have to manually pull up the notes Every time. Any suggestions?

Re: Hub Max doesn't display Family Notes.

MaxwellWang — Fri, 10 Sep 2021 06:19:20 GMT

I also have this issue where my family notes don't show up on the ambient screens for both my Nest Hub 2 and Nest Hub Max -- however are available when asking the google assistant. Just adding that the help centre page lists the ability of family notes to "stick on the ambient screen on all your Smart Displays in the same home for 24 hours". Looking forward to any solutions!

Re: Hub Max doesn't display Family Notes.

frances — Thu, 16 Sep 2021 19:58:07 GMT

Hi Jason Zuniga and MaxwellWang,

Thank you both for reaching out. I am sorry to hear that your Family Notes feature is not working. I understand your concern and would be more than happy to help you two.

Currently, this is an emerging issue and our team is currently investigating it. In order for the team to look into this issue further, I would appreciate it if you tried to attempt using the Family Notes feature again and then immediately send in feedback using the keywords, "GHT3 Family notes not showing on ambient" from either your device or the Home app. You can check out this article for more information on how to do so.

I appreciate your patience as our team looks into this further and I'll keep you posted as more information becomes available. Feel free to continue sharing your feedback or any updates. Thank you!

Re: Hub Max doesn't display Family Notes.

frances — Mon, 20 Sep 2021 19:59:38 GMT

Hi All,

Just checking to see if you have any other questions or concerns. Thanks.

Re: Hub Max doesn't display Family Notes.

MaxwellWang — Tue, 21 Sep 2021 05:44:16 GMT

How often do the Nest Hub's receive updates and is there a rough timeframe as to whether this feature will be fixed?

Re: Hub Max doesn't display Family Notes.

frances — Wed, 22 Sep 2021 17:37:48 GMT

Hi MaxwellWang,

Thanks for your reply. Unfortunately, I do not have the knowledge or information regarding updates or when the feature will be fixed. Once again, I apologize for the inconvenience caused and appreciate your patience.

Re: Hub Max doesn't display Family Notes.

jimnliz — Tue, 28 Sep 2021 16:36:36 GMT

I put this problem up in the old Google nest community about 3 months ago when it started happening on my Max. Just tried again, same issue. Family notes will come up if prompted, but never show on ambient screen (which makes this feature kind of useless).

Re: Hub Max doesn't display Family Notes.

joxwell — Sat, 13 Nov 2021 21:12:54 GMT

I also have this problem, family notes dont show on ambient. Any update about this issue?

Re: Hub Max doesn't display Family Notes.

GarrettDS — Tue, 23 Nov 2021 21:19:42 GMT

Hi there,

Just wanted to jump in here to let you know that while we don't have any further information on this, as Frances stated, this is a bug that we are aware of and the engineering team is currently investigating and working on this. Unfortunately no ETA on a fix is given at this time.

Best regards,

Garrett DS

Re: Hub Max doesn't display Family Notes.

SuperRay — Fri, 26 Nov 2021 15:53:17 GMT

I already return my hub max a few months ago because of this problem. I just went today and buy another one thinking that Gooole had fix the problem but they did not after a few months so I am returning this one as well. I should learn not to ever buy any Google products again as they never fix their bugs. The Wear OS watch is full of bugs since the last 2 years and nothing is being fix even with all the complains online.

Re: Hub Max doesn't display Family Notes.

Gunsumber — Mon, 20 Dec 2021 20:51:33 GMT

I also have this problem on ALL of my Nest Hub Max and Nest Hub devices and I really need this feature since I have trouble with my memory. Family Notes helped me a lot through the day, a huge part of the reason why I bought the Nest Hub screens but now its very frustrating. I really hope that you'll find a fix for it soon, it seems that you're having a lot of errors on your devices lately with the g logo stuck thing as well and it has all been going on for several months, too long imo.

Re: Hub Max doesn't display Family Notes.

jimnliz — Wed, 22 Dec 2021 15:25:29 GMT

I am having a hard time understanding why this issue cannot be addressed. This is a functionality that worked perfectly on my Nest Hub Max (and was one of the main reasons for my purchase) for several months before being disabled. Very frustrated

Re: Hub Max doesn't display Family Notes.

Jirons — Mon, 27 Dec 2021 19:57:53 GMT

I just got the Nest Max for Christmas & this one of the features I was excited about using. Out the box it's not working for me. Can't get it to work. This seems to be the only thread online where I can find people complaining about it

Re: Hub Max doesn't display Family Notes.

Gesshoom — Sun, 09 Jan 2022 14:56:50 GMT

I spent the better part of 1 hour looking for a setting to enable showing the notes on the ambient screen until I found this thread. No point in me using family notes if they are not displayed automatically to advise family members.... Ugh

Re: Hub Max doesn't display Family Notes.

Gunsumber — Thu, 20 Jan 2022 14:17:22 GMT

So this is still an issue for me and still no fix... does Google ever intend to fix this?

Re: Hub Max doesn't display Family Notes.

Gunsumber — Thu, 20 Jan 2022 14:20:59 GMT

Dear Frances, do you know when this will be fixed? It has now been almost a year since this problem has occurred and still no fix or even the slightest reply from Google. I am deeply dependent on this feature, please, I hope Google can fix it soon. I know it's not your fault, not blaming you personally.

Re: Hub Max doesn't display Family Notes.

WatchSteve — Fri, 28 Jan 2022 20:34:29 GMT

Over a year and nothing from Google to resolve this. I've learned not to purchase any Google products because they don't support them and rarely addresses issues. They also have the worse rating. Just check trustpilot or other independent ratings, Google is rated the worst of any tech company.

Re: Hub Max doesn't display Family Notes.

SuperRay — Fri, 28 Jan 2022 21:13:37 GMT

You are absolutely right. I started to replace all my 08 google speakers slowly with the Amazon ones and they are all flawless. Lots of money but worth It.

I also want to replace my android phones with I phones and get an Apple watch that is working well as oppose to wear OS watch where It's full of glitches and never fix even after 2 years

Re: Hub Max doesn't display Family Notes.

WatchSteve — Fri, 28 Jan 2022 21:19:42 GMT

I've done the same thing. Got an Amazon Show to compare with the Google hub and Amazon blows Google away. Switched out two Google speakers for Alexa and couldn't be happier. Plus Amazon supports their products! Had an issue with one speaker, contacted Amazon and they replaced it in two days without any headaches.

Re: Hub Max doesn't display Family Notes.

Gunsumber — Sat, 05 Feb 2022 21:39:35 GMT

Reached out to support and guess what... ZERO help! The guy said I probably did something wrong. I linked him to this thread and still he didn't seem to care. I think I'm done with Google devices as well, I already own Alexa as well and now they just released a big screen with widgets, I might as well go buy that one as well, it has sticky notes on it and can help me out now that the nest hubs are all sorta dead and Google has no intention of fixing them.