topic Still NO Sound Detection for Canadians subscribed to Nest Aware in Speakers and Displays

Still NO Sound Detection for Canadians subscribed to Nest Aware

Utern — Sun, 24 Apr 2022 16:34:58 GMT

Why are there still no options for Canadians to activate Sound Detection when they have a Nest Aware account?

Canadians pay the same price for the service but get fewer options.

Is there an ETA or maybe a reason why it's not included in our subscriptions?

Re: Still NO Sound Detection for Canadians subscribed to Nest Aware

Cathal_S — Sun, 24 Apr 2022 21:47:16 GMT

Hi Utern,

As this is a community forum supported by other users and community specialist's we don't know why Google hasn't enabled this feature for Canadian users or if they plan to do so.

Linked below is the Google Nest help center page that says an address within the US is a requirement for this feature.

https://support.google.com/googlenest/answer/9681286

Please leave feedback for the Google Nest team requesting this feature is expanded to other countries.

Feedback:
https://support.google.com/googlenest/answer/7071494

Re: Still NO Sound Detection for Canadians subscribed to Nest Aware

Brad — Fri, 06 May 2022 16:43:17 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Thanks for your help, Cathal_S!

Re: Still NO Sound Detection for Canadians subscribed to Nest Aware

Brad — Tue, 10 May 2022 15:41:07 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: Still NO Sound Detection for Canadians subscribed to Nest Aware

Brad — Wed, 11 May 2022 15:44:38 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.