topic Re: White screen/ boot loop in Speakers and Displays

White screen/ boot loop

DCP — Sun, 24 Apr 2022 17:09:50 GMT

I tried to setup the display and and go through it fine until it says can't authenticate before I got a white screen after start up now I'm on a constant loading screen, all I can do Is volume nothing else I tried messing with the brightness in the app and nothing.

When I say hay google it just says "something went wrong"

It's hooked up to good wifi, I tried the suggested solutions and nothing worked I factory reset and reboot multiple times and nothing changed this is becoming frustrating.

Re: White screen/ boot loop

David_K — Sun, 24 Apr 2022 17:21:02 GMT

Have you downloaded the Device Utility app? This usually means you'll need to use that app to complete the setup.

Re: White screen/ boot loop

DCP — Sun, 24 Apr 2022 17:28:24 GMT

The application won't even find the device

Re: White screen/ boot loop

David_K — Sun, 24 Apr 2022 17:29:19 GMT

What brand and model of phone or tablet are you using?

Re: White screen/ boot loop

DCP — Sun, 24 Apr 2022 17:31:27 GMT

Galaxy S21 U5G

Re: White screen/ boot loop

David_K — Sun, 24 Apr 2022 17:35:37 GMT

Do the steps by @gpries in this topic help at all?

https://www.googlenestcommunity.com/t5/Chromecast/Device-Utility-App-to-Re-activate-Chromecast/m-p/79640

Re: White screen/ boot loop

DCP — Sun, 24 Apr 2022 17:40:41 GMT

No because the utility app will not find the device

Re: White screen/ boot loop

DCP — Sun, 24 Apr 2022 17:41:54 GMT

Re: White screen/ boot loop

DCP — Sun, 24 Apr 2022 17:43:30 GMT

I leave setup after fail in app and display says finish setup then white screen

Re: White screen/ boot loop

David_K — Sun, 24 Apr 2022 20:16:38 GMT

It does seem like you may need to try several times unfortunately. Some have even reported trying again using the Google Home app, to varying degrees of success.

Re: White screen/ boot loop

Muddi — Wed, 04 May 2022 04:33:04 GMT

Hey DCP,

Thanks for posting. I appreciate @David_K's help.

How's your device? Please feel free to respond to this thread if you have questions and I'd be glad to help.

Looking forward to your response.

Cheers,

Muddi

Re: White screen/ boot loop

Muddi — Tue, 10 May 2022 15:49:29 GMT

Hey DCP,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: White screen/ boot loop

Muddi — Thu, 12 May 2022 14:11:43 GMT

Hey DCP,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi