topic Re: Nest Hub Max screen blanks during Duo calls in Speakers and Displays

Nest Hub Max screen blanks during Duo calls

JasonBerryman — Tue, 07 Dec 2021 12:41:47 GMT

The problem

During Duo calls, the screen will go black, but still responds to me tapping where the End Call button should be. Once the call has ended, the device returns to normal and I'm able to make further Duo calls. I'm not sure if this is a Nest Hub Max issue or a Duo issue, so I'll post in both forums.

Device

I've tried rebooting and power cycling the device

I've tried to apply a firmware update, but I couldn't see anything newer than what I have

Current firmware version: 276689

Re: Nest Hub Max screen blanks during Duo calls

lynden — Thu, 09 Dec 2021 03:08:05 GMT

I've been having the same problem and no luck in finding a resolution.

Re: Nest Hub Max screen blanks during Duo calls

Laurent3D — Fri, 10 Dec 2021 07:24:00 GMT

Good morning I have the same problem and no answer.

Re: Nest Hub Max screen blanks during Duo calls

sulaimana — Sun, 12 Dec 2021 00:21:08 GMT

I am facing a similar issue, I need to switch off the power and switch back on to use the hub again.

Re: Nest Hub Max screen blanks during Duo calls

Bucket21 — Tue, 21 Dec 2021 13:23:24 GMT

Same here

Re: Nest Hub Max screen blanks during Duo calls

Beelzabob — Sat, 25 Dec 2021 00:45:49 GMT

Just bought one for my parents in hopes to do a call for Christmas and same problem. Connects just fine and then after about a minute the screen goes black. The call is still connected and we can talk, they could see me for about 4 minutes before theirs went black as well. Tapping on screen does nothing and shows nothing. Only way I could get call to hang up was to use the Mic/Camera switch off and back on which makes some UI elements shows (however it is flashing in and out) and from there I could see and tap the hangup button. Considering it happened on both ends, both brand new devices, and more than us having it, seems to be a software issue. Hopefully they patch it soon as this was my primary use case for getting.

Re: Nest Hub Max screen blanks during Duo calls

Kkessler85 — Sun, 26 Dec 2021 23:15:21 GMT

Same issue here as well. Eveytime we make duo call after about 3 mins it's goes all black. Audio works but video is black. Have to power cycle. Sucks as we bought for video calls.

Re: Nest Hub Max screen blanks during Duo calls

Rakeshravikumar — Fri, 31 Dec 2021 11:56:40 GMT

Happening to me as well. Glad to know I am not the only one.

Re: Nest Hub Max screen blanks during Duo calls

Laurent3D — Fri, 31 Dec 2021 15:17:47 GMT

Hi what we are doing i call again or the caller call me back and it works for a longer time or for more than one hour. What I noticed we are switch of quite rapidely and after almost OK

Re: Nest Hub Max screen blanks during Duo calls

Nate2911 — Sun, 02 Jan 2022 21:51:59 GMT

Same here. Please fix google

Re: Nest Hub Max screen blanks during Duo calls

eab — Sun, 02 Jan 2022 23:00:09 GMT

Been dealing with this same problem!

Re: Nest Hub Max screen blanks during Duo calls

JVR — Thu, 06 Jan 2022 12:56:20 GMT

Didn't think there were this many people with the same issue. Yes please fix or provide solution

Re: Nest Hub Max screen blanks during Duo calls

Rakeshravikumar — Thu, 06 Jan 2022 13:08:02 GMT

Looks like Google doesn't care anymore.

Re: Nest Hub Max screen blanks during Duo calls

Kkessler85 — Thu, 06 Jan 2022 14:52:08 GMT

All,

When you can do these steps attached to try and get eyes on this issue. Devices is way to expensive to have video calls fail everytime like this.

thanks

Re: Nest Hub Max screen blanks during Duo calls

Greenista — Fri, 07 Jan 2022 19:12:31 GMT

Same issue here. Very annoying.

Re: Nest Hub Max screen blanks during Duo calls

Marigold — Mon, 10 Jan 2022 22:19:37 GMT

I am also having same issue so is my mother we got them for Xmas. During call screen is initially perfect then in middle of call she can hear me she can see me but I see only black screen same happens to hers, whatever is wrong with these expensive devices . I have tried the reboot no difference can anyone help please very frustrating 😕

Re: Nest Hub Max screen blanks during Duo calls

Pasindu — Mon, 10 Jan 2022 23:54:01 GMT

I have the same issue, Any Solution from Google?

Re: Nest Hub Max screen blanks during Duo calls

a1x — Thu, 13 Jan 2022 22:57:59 GMT

Same issue, please do something. This was not happening before.

Re: Nest Hub Max screen blanks during Duo calls

Marigold — Fri, 14 Jan 2022 00:34:16 GMT

Hi there I've done all suggested but still not even an automated response from the Google department not that I expected one 😮‍💨 let's face it they must have sold millions of these units especially over the Xmas advertising the Dio video connection.. so what have they got to concern themselves with... no rush ! They may eventually find a fix for it when enough people cotton on to the fact and STOP purchasing these units or ask for money back S faulty merchandise which I am still considering doing under the warranty.... this unit is NOT FIT FOR PURPOSE that it was advertised to do..

I hope someone from Google may read this and think again or at the very least reply to some of our Feedback we've all sent

All the best to all StY Safe x

Re: Nest Hub Max screen blanks during Duo calls

Mrs5th — Sat, 15 Jan 2022 17:50:31 GMT

We have the same issues. Also, purchased one for my parents for Xmas and theirs does it also. Very frustrating and annoying but at least we are not the only ones.

Google, please fix ASAP