topic Re: 2 months old Google Hub Max is not starting anymore in Speakers and Displays

2 months old Google Hub Max is not starting anymore

stanase — Sun, 24 Apr 2022 20:00:51 GMT

My Google Hub Max is no longer turning on since yesterday. Found it as this yesterday , plugged it in a different outlet but no go. What can I do ?

Re: 2 months old Google Hub Max is not starting anymore

David_K — Mon, 25 Apr 2022 10:55:31 GMT

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

Unplug your device then hold down the volume button while plugging it back in.
Release the volume button once the device turns back on.
Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
Repeat step one 10 more times (for a complete total of 11 times).
After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
It should announce “Welcome to Google Home” to let you know it’s ready to set up.

Re: 2 months old Google Hub Max is not starting anymore

stanase — Mon, 25 Apr 2022 16:09:53 GMT

Hi David, the G doesn't come up , screen will not turn on at all. Is there any testing I could do ?

Re: 2 months old Google Hub Max is not starting anymore

David_K — Mon, 25 Apr 2022 18:11:41 GMT

Okay, are you're using the power supply and cable that came with your device?

Re: 2 months old Google Hub Max is not starting anymore

stanase — Mon, 25 Apr 2022 22:39:28 GMT

Yes, power supply and cable came with the unit in the box as one assembly.

Re: 2 months old Google Hub Max is not starting anymore

David_K — Wed, 27 Apr 2022 17:21:38 GMT

Appreciate you confirming. Let me ask a specialist to review next steps with you.

Re: 2 months old Google Hub Max is not starting anymore

Princesss — Wed, 27 Apr 2022 18:50:46 GMT

Hi everyone,

Thanks for visiting the Community.

@David_K, I appreciate your effort on assisting the customer.

@stanase, thanks for trying the steps @David provided. If there are no indications that the device is not turning on anymore, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: 2 months old Google Hub Max is not starting anymore

Princesss — Sun, 01 May 2022 18:44:31 GMT

Hi stanase,

Chiming in to check if you already filled out the form we sent? Let us know once done so we can check it on our end.

Best,

Princess

Re: 2 months old Google Hub Max is not starting anymore

Princesss — Mon, 02 May 2022 16:32:37 GMT

Hi stanase,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess