topic Re: Home Mini connection problems in Speakers and Displays

Home Mini connection problems

special_dx — Mon, 03 Jan 2022 16:25:55 GMT

I can see the home mini in the home app when setting up, but it won't connect to my router. My router recently changed as my internet provider sent a new unit, I have made sure it is set to 2.4Ghz.

Re: Home Mini connection problems

Fuku — Fri, 11 Mar 2022 04:31:38 GMT

Why does Google support send me here when there's no solution? Not even a reply? WTF? Does Google hate their Nest users? It would seem so.

Re: Home Mini connection problems

teresazhang — Thu, 28 Apr 2022 13:10:12 GMT

google home mini is the worst device i have ever used！never connect！

Re: Home Mini connection problems

Jake — Mon, 02 May 2022 18:19:24 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still having issues with your device? I do have a couple of questions to ensure we can find the correct troubleshooting steps if the issue is still present.

How long did the device work before the connectivity issue started?
How was the connectivity issue discovered?
Did the device give an audible error like:
- “I can't reach the internet right now. Check your modem or router connection and try again.”
- “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”

Please let me know, as I would be happy to assist you further, and ensure the device is connected.

Best regards,

Jake

Re: Home Mini connection problems

Jake — Thu, 05 May 2022 21:02:08 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Home Mini connection problems

Jake — Wed, 11 May 2022 17:28:56 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Home Mini connection problems

Jake — Thu, 12 May 2022 17:29:59 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake