topic Re: Nest Hub Gray screen in Speakers and Displays

Nest Hub Gray screen

tommy_r — Thu, 21 Apr 2022 23:44:15 GMT

My Nest hub is connected but only a gray screen. I can swipe up from bottom and get the brightness (can adjust) and gear (no action). Can control volume and adjust things in the app, but just this infernal gray screen.

Re: Nest Hub Gray screen

Muddi — Fri, 22 Apr 2022 01:26:09 GMT

Hey tommy_r,

Thanks for reaching out.

I know how challenging it can, not having a working device when needed - we're here to help. To confirm, is it a blank screen or there's a G icon in the middle? Also, to get a better picture of what's happening on your device - please send a video showing the issue.

Looking forward to your response.

Cheers,

Muddi

Re: Nest Hub Gray screen

tommy_r — Sat, 23 Apr 2022 12:05:30 GMT

White screen. Setting volume and brightness ok and devices responds in the home app like it's working normally. But spinning circle on reboot. I reset once and setup again and worked for a day then back to this.

https://photos.app.goo.gl/Lp331KspA5KHBxCj6

https://photos.app.goo.gl/RdFcbmnq3FD2XTRc7

Re: Nest Hub Gray screen

Muddi — Wed, 27 Apr 2022 00:00:51 GMT

Hey tommy_r,

Thanks for sharing those videos. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Nest Hub Gray screen

Muddi — Sat, 30 Apr 2022 01:13:16 GMT

Hey tommy_r,

I just wanted to check if you are able to fill out the form?

Cheers,

Muddi

Re: Nest Hub Gray screen

Muddi — Wed, 04 May 2022 12:17:36 GMT

Hey tommy_r,

We got the form you've submitted. We send you an email about your concern and let's continue through that channel.

Cheers,

Muddi