topic Hub stuck on grey ‘g’ screen, factory reset not helped in Speakers and Displays

Hub stuck on grey ‘g’ screen, factory reset not helped

Ronsard_Qc — Thu, 05 May 2022 17:55:48 GMT

I have done all the rebooting / factory reset steps. I have tried to unplug the Hub and wait 10 seconds and plug back in up to 11 times. I have turned off all my internet and done all the steps above with the internet off. I removed the device from my Home app. The Nest Hub will still only go to the recovery screen after the grey screen with the white G.

Are you using the official power adapter that came with the Nest display?

Yes

Have you tried to plug the device into a different power outlet, and then attempt a reboot?

yes

If the steps above do not help, please perform the steps below:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume button while plugging the device back in. Release the volume button once the device turns back on.)

Done

Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Done

Again I removed the device from my Home app so I cannot reconnect it to send the feedback.

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

jamm — Thu, 05 May 2022 23:35:20 GMT

Same problem last few days. Worked well for years, now doesn't. Can use the home app to change to weather frog display, but won't show Google's art or any photos. Unplug & plug back in temporarily fixes the issue, but problem returns in a couple of days. Obvious Google issue with no fix. Beginning to agree with others I found while looking for this "community" ... Google Home is going down the toilet.

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Logical_Larry — Fri, 06 May 2022 06:44:03 GMT

Same

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Muddi — Sat, 07 May 2022 13:21:17 GMT

Hey folks,

My apologies for the delayed response. I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

Have you tried plugging the device to a different power outlet?
When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?

Also, @jamm and @Logical_Larry: Are you able to try the recovery mode on your devices? If not, please follow the steps below:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

Cheers,

Muddi

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Muddi — Tue, 10 May 2022 15:16:35 GMT

Hey folks,

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Cheers,

Muddi

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Azarco — Wed, 11 May 2022 16:53:24 GMT

Hey Everyone,

Just bumping in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Alex

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Logical_Larry — Thu, 12 May 2022 01:48:56 GMT

I have done 1 & 2 multiple times over the past month using 3 different outlets. I even did it 11 times in a row once as I saw that on a reddit forum. I kept thinking you guys would have sent an update to fix what you broke.

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Muddi — Thu, 12 May 2022 13:26:31 GMT

Hey Logical_Larry,

Thanks for the update. Could you share a video showing the issue on your device to have a better picture of what's happening on your device. Also, please provide all the information needed below:

Have you tried plugging the device to a different power outlet?
When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?

Keep us posted.

Cheers,

Muddi

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Muddi — Tue, 17 May 2022 02:20:12 GMT

Hey Logical_Larry,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Hub stuck on grey ‘g’ screen, factory reset not helped

Muddi — Wed, 18 May 2022 03:53:34 GMT

Hey Logical_Larry,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi