topic Cannot cast from BBC Sounds to Group containing nest Hub and speakers in Speakers and Displays

Cannot cast from BBC Sounds to Group containing nest Hub and speakers

JQN99 — Sat, 07 May 2022 17:55:41 GMT

Formerly I have been able to "cast" audio from BBC sounds to a Nest Group containing mini nest speakers and a nest Hub in separate rooms. However this has now stopped working and when I attempt to cast the the mini nest works but the Nest Hub falls silent after initially connecting for just a split second.

I have deleted the group involved but when I try to recreate the group it gives me an error message.

Is this a known fault?

Thank you

Re: Cannot cast from BBC Sounds to Group containing nest Hub and speakers

Azarco — Thu, 12 May 2022 20:50:06 GMT

Hey JQN99,

Thanks for stopping by on the Google Nest Community Forum.

I know how it feels when something isn’t working the way it should, let’s get this resolved! A few questions - when did the issue start? Also, have you experienced any network issues lately?

Give these steps a try:

Try uninstalling and reinstalling the Google Home app
If rebooting your devices didn't help, try resetting them to make sure they're updated.

Looking forward to your response.

Regards,

Alex

Re: Cannot cast from BBC Sounds to Group containing nest Hub and speakers

Azarco — Mon, 16 May 2022 18:45:13 GMT

Hey there,

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,
Alex

Re: Cannot cast from BBC Sounds to Group containing nest Hub and speakers

Azarco — Tue, 17 May 2022 18:51:54 GMT

Hey JQN99,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I'll be locking this thread if we won't hear back from you again in 24 hrs.

Kind regards,

Alex