topic Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds in Speakers and Displays

Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Kwpitt893 — Tue, 28 Dec 2021 14:14:59 GMT

I’ve racked my brain and can’t figure out a fix for this issue - I appreciate any help at all. I have Sleep Sounds as part of a bedtime routine on my 1st gen Nest Hub and have them set to play all night. Everything worked perfectly for over a year and then several months ago the Hub started restarting itself 3-4 nights a week. I’ve researched the issue and some people say it’s for updates. Seems odd that there would be updates several times a week, but even if it is, the restarting isn’t the issue I have a problem with. The problem is that on the nights it resets, my sleep sounds don’t continue after it restarts and I wake up around 4-5 am realizing they’re not on. I tried to set a second routine for around 4am to play sleep sounds thinking that if they stopped playing due to a restart, the second routine would kick them back on. But for whatever reason, the second routine will not restart them. Does anyone have any clue on any other workarounds? The background noise helps me sleep so much better and I hate waking up because they’re not running.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Shwing — Wed, 29 Dec 2021 09:06:35 GMT

Same! I have a routine setup that plays a radio stream until 6am, but recently I wake to silence.

My Google Hub Gen 1 seems to reboot itself at 2am everyday. Of course once it restarts any previous routine / function doesn't continue.

This has become extremely annoying, and from the looks of it I'm not the only one who thinks so.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

raheenb — Fri, 31 Dec 2021 01:12:34 GMT

I'm just glad to know mine isn't the only one that restarts every night. I don't have any routines but it's still super annoying, you'd think they'd limit it to once a week or let users decide.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

wombat268 — Fri, 31 Dec 2021 18:04:06 GMT

I have the same problem every night my nest hub reboot about 3am I have the radio on all night and I wake up to it turned off this is so annoying

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

jim148 — Thu, 06 Jan 2022 09:06:14 GMT

When your hub reboots, does the screen go from dark/dim to really bright?

I don't have any routines, radio or sleep sounds, but frequently I'm woken up by our home hub around 3am because the screen is illuminating the whole room, then after a short period it returns to its correct dim screen with clock.

This morning though it woke me up and it did look like the device had rebooted as the screen had a "spinning" google logo.

This is really annoying and the device is close to just being switched off if no solution can be found.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

raheenb — Thu, 06 Jan 2022 09:45:18 GMT

Yep. Mine does it randomly throughout the day though. I really thought i had a defective unit until i found this thread. I feel like my 2nd generation models do it more than my 1st gens, oddly enough.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

JimBarn — Thu, 06 Jan 2022 19:23:44 GMT

For the past two nights I was awaken by my Nest Hub shining really brightly illuminating the whole room, I am wondering if this is the same issue! This is extremely frustrating.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Kwpitt893 — Fri, 07 Jan 2022 05:36:51 GMT

Yes that’s definitely what’s happening. It’s basically the same thing as if you did a manual reset during the day minus the startup sound (thankfully). I’ve only caught it in that process of rebooting once but if it were just that, I could handle it. It’s the fact that it cancels my sleep sounds and then doesn’t restart them after restarting that drives me crazy. In the last week, my hub has restarted four of seven nights and I wake up around 5am to complete silence instead of my rain sounds. I even set a second routine for 4am to play rain sounds (in case a restart cancels the original routine that starts when I go to bed) and for whatever reason, the second routine never kicks in after it reboots. Frustrated!

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

raheenb — Fri, 07 Jan 2022 05:45:56 GMT

Yeah i use my phone connected to a Bluetooth speaker for my thunderstorm sounds at night. If the connection is acting up I'll use my Nest Audio as backup. I doubt the Hubs will improve soon enough to change much, sadly.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Jwestenberg — Wed, 12 Jan 2022 20:40:02 GMT

Same here. I wish someone from Google would pick up this issue.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

adw0mack — Sun, 16 Jan 2022 14:49:04 GMT

I'm having the same issue. I think this has been happening for months. I sleep soundly for the first 4-5 hours of the night, and then I become a VERY light slepper. The nest hub rebooting lights up room and pulls me out of what light sleep I was in, and then I am just awake.

I did not realize this was happening until this past week, when it woke me up enough for me to look at it and see that it was rebooting.

I have unplugged it the last two nights, and I've actually managed to sleep thru the night.

GOOGLE, YOU MUST FIX THIS PROBLEM.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

AJL — Tue, 18 Jan 2022 09:23:03 GMT

Mine is restarting at around 4AM with a full bright screen that lights up the room and wakes us up. It will be returned to the store if they can't fix this. Why would Google be doing this to people that need to sleep at night? If the unit needs to reboot they need to update the firmware so that it does this during the day or have it start up with a completely black screen.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Rskottie — Fri, 21 Jan 2022 04:27:06 GMT

Now that the White Noise issue has been resolved, what's it going to take to get the reboot issue resolved?

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

suzook — Wed, 26 Jan 2022 02:27:24 GMT

Mine do this too. I seriously don't understand wtf google is waiting for. I would be ok with the device checking for an update once a week, but every night? C'mon Google!

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Glatisant — Sat, 29 Jan 2022 07:45:57 GMT

Mine too -_+ do i have to buy apple?

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

78912 — Wed, 02 Feb 2022 22:03:43 GMT

Same here when playing built in ambient sounds or YouTube ambient sounds it reboots between 3 - 330 AM almost every night. I've done a factory reset, but that didn't change anything. I realize there are updates, but I can't believe that updates are being pushed out every evening.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

jim148 — Thu, 03 Feb 2022 10:56:16 GMT

I've not noticed this issue for a few weeks now, I can't say for sure if it's fixed or not. It could be fixed by settings or a recent update, or there's just not been an update to wake me up at 3am.

What did happen is that I contacted Google support and we went over the general settings, one thing that may have helped here was that "Ambient EQ" was not enabled.

https://support.google.com/googlenest/answer/9137130?hl=en-GB

Low-light mode was enabled, but not Ambient EQ.

I've enabled Ambient EQ Always

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

78912 — Tue, 08 Feb 2022 10:36:57 GMT

At the very least you should be able to pick the time for update checks - that way, as you mentioned, you could have the unit check during the day when at work not in the middle of the night. My big issue, to add to the bright screen is that once it restarts it doesn't resume playing any ambient sounds.

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

Bobby74 — Thu, 10 Feb 2022 08:16:55 GMT

Have the same issue. My Nest Hub 1st Gen reboots around 3AM several nights per week and my Rain sounds stop playing. This means that I have to ask Google to start playing my Rain sounds again after the reboot or when I wake up realizing the sounds stopped playing. Very annoying! Please let us choose update times Google. Or at least remember and restore the state it was in before the reboot. I'm seriously considering going to Amazon, but I have 7 Google speakers! 😞

Re: Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

78912 — Fri, 25 Feb 2022 10:46:23 GMT

So an update, for the last week or so this issues seems to be corrected. My sleep sounds play throughout the night with no reboot. I didn't adjust any settings or change anything in respect to how I am using the Google Hub. I haven't noticed any reboots during the evening hours, so I'm not sure if its rebooting during the day or not. Current system firmware ends in 1146047 and cast firmware ends in 285344.