topic Re: Stuck on G logo in Speakers and Displays

Stuck on G logo

Hinocv — Thu, 12 May 2022 16:46:32 GMT

I tried holding the volume button while plugging it in then it factory Resets then it stuck again. I tried several times and same thing, sorry I was very busy I couldn’t come back and see the replies so I just created a new one. I’ve tried suggestion given on my previous post but it did not work still on G logo

Re: Stuck on G logo

Azarco — Thu, 12 May 2022 18:10:48 GMT

Hey Hinocv,

Thanks for reaching out. I know how it feels when something isn’t working the way it should, this is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

Have you tried plugging the device to a different power outlet?
When was this issue (stuck on gray G logo) first noticed?
Was the device already in this state when you first discovered it?
If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
Did you unplug the device or was there a power outage shortly before you discovered this issue?

Give these steps a try:

At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
Repeat the first step, 10 more times.
After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Best,

Alex

Re: Stuck on G logo

Hinocv — Fri, 13 May 2022 03:08:33 GMT

Yes and no luck

Re: Stuck on G logo

Hinocv — Sun, 15 May 2022 16:32:55 GMT

I’ve tried everything that is suggested and still on G gray screen

Re: Stuck on G logo

Princesss — Sun, 15 May 2022 20:50:51 GMT

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Stuck on G logo

Princesss — Wed, 18 May 2022 20:56:47 GMT

Hi there,

Chiming in to check if you already filled out the form we sent?

Let us know right away to so we can check it.

Best,

Princess

Re: Stuck on G logo

Princesss — Tue, 24 May 2022 20:41:21 GMT

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess