topic Re: "I can’t reach the internet right now, check your modem or router connections and try again" in Speakers and Displays

"I can’t reach the internet right now, check your modem or router connections and try again"

nathanieldr — Wed, 01 Sep 2021 15:09:42 GMT

I have a handful of Google Nest speakers, a Google Home, and a Google Home Max. All speakers work fine, except my Google Home Max regularly (multiple times a day) disconnects from the internet and replies with "I can’t reach the internet right now, check your modem or router connections and try again" when I call on it. Unplugging and plugging back in is a temporary fix. I've done two factory resets on the speaker, but the issue always comes back. I've unplugged/plugged back in my router/modem. Nothing fixes it long term. How can I fix this?

Re: "I can’t reach the internet right now, check your modem or router connections and try again"

ai — Sat, 18 Sep 2021 00:06:49 GMT

Hi nathanieldr,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: "I can’t reach the internet right now, check your modem or router connections and try again"

GarrettDS — Tue, 28 Sep 2021 21:01:12 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS