topic Re: Vertical lines on left side of Google Home Max in Speakers and Displays

Vertical lines on left side of Google Home Max

pepperony — Fri, 20 May 2022 04:30:59 GMT

I've had this device for the last 2 months. This week vertical lines on the left side of the screen started showing up. I did a factory reset and this didn't do anything. I've had the screen off completely and that's not helping. Is this a permanent issue?

Re: Vertical lines on left side of Google Home Max

Muddi — Fri, 20 May 2022 14:11:38 GMT

Hey pepperony,

Thanks for visiting the Community.

Sorry to hear about your Google Nest Hub Max, but thanks for bringing this up. I’d love to dig deeper into this: when did the issue start? Where are you located? Where did you purchase your device? Also, please share a photo showing the issue, so we have a better picture of what's happening on your device. Make sure also to provide the firmware version by following the steps below:

Swipe up from the bottom of the display screen.
Tap Settings About device. You should find your "Software version" and "Cast firmware version."

Looking forward to your response.

Cheers,

Muddi

Re: Vertical lines on left side of Google Home Max

pepperony — Fri, 20 May 2022 14:59:26 GMT

Thanks for the reply. The lines started a week ago. I live in the United States and ordered this from the Google store online. I'm not seeing where I can upload a photo here. Where is that option? The firmware version is 1.56.295071.

Re: Vertical lines on left side of Google Home Max

Muddi — Sat, 21 May 2022 04:25:02 GMT

Hey pepperony,

I appreciate your quick response. Could you tell us when you purchased your device? Below are the steps on how to upload pictures on thread:

Start a new post.
Click Insert Image.
Choose an image source location.
Follow the on-screen instructions

Cheers,

Muddi

Re: Vertical lines on left side of Google Home Max

pepperony — Sat, 21 May 2022 10:34:55 GMT

There is no option for an attachment. The insert option only allows a link and that isn't working for me. Try this link. https://photos.app.goo.gl/woNMa8LKn6q5B8Xp6 or Screen

Re: Vertical lines on left side of Google Home Max

Muddi — Mon, 23 May 2022 23:32:39 GMT

Hey pepperony,

Thanks for sharing the photo. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Vertical lines on left side of Google Home Max

Muddi — Sat, 28 May 2022 05:59:33 GMT

Hey pepperony,

We got your form and sent you an email — let's continue there. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.

Cheers,

Muddi