topic Re: Can't set up new Nest Hub in Speakers and Displays

Can't set up new Nest Hub

f1jim — Tue, 22 Feb 2022 01:46:25 GMT

When I try to set up my new Nest Hub it tells me it needs to be activated and sends me to the Play Store to download the Device Utility App. After a few seconds it says the app is installed but I can't find it listed anywhere, hence I cannot run it. Any ideas how to procede further? I am stuck in this place in the install process.

Thanks in advance.

f1jim

Re: Can't set up new Nest Hub

f1jim — Tue, 22 Feb 2022 01:52:52 GMT

To add some info I am using a Google Pixel 6 Pro to install the Nest Hub.

Re: Can't set up new Nest Hub

Muddi — Tue, 29 Mar 2022 15:09:29 GMT

Hey f1jim,

Thanks for reaching out. Apologize for the late response.

I just wanted to check if you still need help with your Google Nest Hub? Please feel free to reply to this thread, and the community will be happy to help.

Cheers,

Muddi

Re: Can't set up new Nest Hub

Shakesbier — Tue, 05 Apr 2022 00:09:26 GMT

I am having the same issue. Home app says additional set up on the device is needed. And I'm following all the appropriate steps. Pixel 3xl.

Re: Can't set up new Nest Hub

Jake — Tue, 19 Apr 2022 20:19:37 GMT

Hey Shakesbier,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Can't set up new Nest Hub

Azarco — Wed, 18 May 2022 00:10:14 GMT

Hey there,

It's been a while since this thread was last updated, still need our help?

Thanks,

Alex

Re: Can't set up new Nest Hub

Azarco — Thu, 19 May 2022 00:15:06 GMT

Hey all,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Alex

Re: Can't set up new Nest Hub

f1jim — Thu, 19 May 2022 00:36:29 GMT

Thanks for nothing!!!!!

Re: Can't set up new Nest Hub

Azarco — Thu, 19 May 2022 00:52:04 GMT

Hey f1jim,

Apologies for the trouble.

You can give these steps a try:

Reset your Google Nest Hub.
Download the Device Utility app
Open the Device Utility app.
Allow Location access.
Turn on Bluetooth.
Disconnect the phone from the Wi-Fi network.
The app starts to look for devices.
Activate the device.
Finish the activation.
If all fails, try setting up your devices using a different phone.

If the issue persists, let me know so that we can assist you further.

Kind regards,

Alex

Re: Can't set up new Nest Hub

Azarco — Mon, 23 May 2022 18:17:11 GMT

Hey f1jim,

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.

Best,

Alex

Re: Can't set up new Nest Hub

Shakesbier — Mon, 23 May 2022 18:31:13 GMT

I was able to get it set up, thanks.

Re: Can't set up new Nest Hub

Azarco — Mon, 23 May 2022 18:46:09 GMT

Hey Shakesbier,

Thanks for letting us know. Let me know if you need help with your Nest Hub, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Can't set up new Nest Hub

Azarco — Tue, 24 May 2022 18:55:26 GMT

Hi folks,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex