topic Re: Speaker groups deleted but still recognized by speakers in Speakers and Displays

Speaker groups deleted but still recognized by speakers

Ryanadanderson — Thu, 03 Mar 2022 19:52:15 GMT

I once had a "home group" that contained all the smart speakers. It was acting off so I tried to delete it and remake it. I did this twice but eventually disappeared from the home app on the third try. They currently do not show up on the home app BUT when I say, "ok Google play music on home group" it replies with something like "I can play that on home group, home group, or home group." How do I clear these from the server/cache/wherever so I can get my home group working again?

Re: Speaker groups deleted but still recognized by speakers

namos729 — Mon, 07 Mar 2022 15:04:39 GMT

I have the same exact issue. Hoping that someone has a solution to this

Re: Speaker groups deleted but still recognized by speakers

Skoob — Sat, 12 Mar 2022 11:28:02 GMT

Same issue - anyone found a way to sort it out?

Re: Speaker groups deleted but still recognized by speakers

JSUS — Sun, 13 Mar 2022 08:42:10 GMT

Here is the fix if you have an android:

https://www.reddit.com/r/googlehome/comments/cv3yyw/fix_for_ghost_speaker_groups/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

If like me you have an iPhone, there is no solution. It seems people have been having this same problem for over two years now and it hugely affects normal use of the google ecosystem. It’s really poor service that Google hasn’t fixed it yet.

Re: Speaker groups deleted but still recognized by speakers

Ryanadanderson — Mon, 21 Mar 2022 15:51:19 GMT

Sadly this has not worked. I still cannot tell my speakers to play on "home group" - i've done this process multiple times with both accounts on the "home" environment

Re: Speaker groups deleted but still recognized by speakers

Ryanadanderson — Mon, 21 Mar 2022 15:53:38 GMT

https://www.reddit.com/r/googlehome/comments/cv3yyw/fix_for_ghost_speaker_groups/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

This seemed to have worked for some - but not me 😞

Re: Speaker groups deleted but still recognized by speakers

Skoob — Mon, 21 Mar 2022 16:29:39 GMT

I followed instructions in the link above but unfortunately no go for me. The old version of the app just seems to show the one existing group.

Re: Speaker groups deleted but still recognized by speakers

namos729 — Mon, 21 Mar 2022 16:36:04 GMT

I see that this is a long standing issue but I can’t understand why. This is a major functional problem. I expected much better from a home tech giant like google.

Re: Speaker groups deleted but still recognized by speakers

Jake — Thu, 19 May 2022 20:07:14 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if I can be of any help. Do you mind me asking what troubleshooting steps you have already tried? Please let me know, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Speaker groups deleted but still recognized by speakers

Jake — Mon, 23 May 2022 21:04:06 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Speaker groups deleted but still recognized by speakers

Jake — Thu, 26 May 2022 18:27:37 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Speaker groups deleted but still recognized by speakers

namos729 — Thu, 26 May 2022 18:31:16 GMT

I had to spin up an android VM, load that old version of the google home app and then I saw all these phantom groups and was able to delete them as described in the Reddit post. Not sure if they made any changes to correct this issue in the latest edition though because I don’t have the issue anymore to test it.

Re: Speaker groups deleted but still recognized by speakers

Jake — Mon, 06 Jun 2022 17:58:44 GMT

Hey namos729,

I am glad to hear you were able to resolve the issue, and the post above was of help. With the issue being resolved, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake