topic Re: No captions YouTube when casted to Nest Hub in Speakers and Displays

No captions YouTube when casted to Nest Hub

hdodge — Wed, 13 Apr 2022 11:02:04 GMT

Captions are on, always used to work. Just a few weeks ago the captions don’t show up anymore. I try and turn them on but nothing changes. Nothing is displayed. App is updated, all the accessibility settings are on. I don’t know why it’s not working.

Re: No captions YouTube when casted to Nest Hub

Laurent_C — Sat, 23 Apr 2022 08:33:17 GMT

Same issue, it worked well a few weeks ago but not anymore

Re: No captions YouTube when casted to Nest Hub

Niko1864 — Wed, 27 Apr 2022 16:47:14 GMT

Same problem here, drives me crazy

Re: No captions YouTube when casted to Nest Hub

Mike9003 — Sun, 08 May 2022 03:32:14 GMT

Same on my end…google doesn’t have an answer (as usual)

Re: No captions YouTube when casted to Nest Hub

Jake — Fri, 20 May 2022 19:24:24 GMT

Hey all,

Sorry for the late reply, and for the trouble with the close captions. I wanted to reach out, and see if the issue is still present. Do you happen to know, if the videos you are watching are close caption supported? Please let me know as I would be happy to review.

Best regards,

Jake

Re: No captions YouTube when casted to Nest Hub

Niko1864 — Fri, 20 May 2022 19:47:10 GMT

Yes, still present. Even with a new second Google Nest Hub. All the Videos are close caption supported, works fine on my iPhone. Just my Nest Hub does not work

Re: No captions YouTube when casted to Nest Hub

hdodge — Fri, 20 May 2022 21:15:27 GMT

Still present. I use many streaming services and the only app that the captions do not work on YouTube.

Re: No captions YouTube when casted to Nest Hub

Habitansbskajav — Wed, 25 May 2022 02:47:56 GMT

Mine too.

edit: extra commentary made was inaccurate.

Re: No captions YouTube when casted to Nest Hub

Habitansbskajav — Wed, 25 May 2022 02:51:18 GMT

The option to use captions used to be available, but now the option doesn’t even show up. I’ve looked everywhere, but nothing pops up. It was awesome that the captions worked on YT when I started losing my hearing, so please try to remedy this asap!

Re: No captions YouTube when casted to Nest Hub

fmurphy — Fri, 03 Jun 2022 02:03:53 GMT

captions work fine when casting Netflix and Disney+, and when captioning assistant's voice; problem seems only present when casting YouTube

can watch a captioned YouTube video on my phone with no issues, but when casting the same video to the Nest Hub the captions don't show up. there used to be an option under the 3 dot menu in the bottom right corner; the option would be greyed out if no captions were available from the uploader, but this option is no longer there at all

Re: No captions YouTube when casted to Nest Hub

Mlabrador — Fri, 03 Jun 2022 21:48:50 GMT

Hey folks,

Sorry for the late reply. Could you all try giving the command to turn on the captions by saying " Hey Google, turn on captions "? If that doesn't work try resetting the device. Let us know how it goes.

Best,

Nikki

Re: No captions YouTube when casted to Nest Hub

Mlabrador — Mon, 06 Jun 2022 23:20:52 GMT

Hi folks,

Checking back in — have you all had a chance to try the steps above? Let me know if you need more help.

Best,
Nikki

Re: No captions YouTube when casted to Nest Hub

hdodge — Tue, 07 Jun 2022 01:01:17 GMT

I performed both of the steps above. Factory reset my Google home and it worked with YouTube but I couldn’t change the captions once it was casting. We left and came back a few hours later, still worked. Next day, stopped working. Does not work with YouTube app only.

Re: No captions YouTube when casted to Nest Hub

Mlabrador — Tue, 07 Jun 2022 02:23:26 GMT

Hi hdodge,

Thanks for trying those steps. Could you provide the cast firmware version? Here's how to check: https://bit.ly/3jq2yaV

Best,

Nikki

Re: No captions YouTube when casted to Nest Hub

fmurphy — Tue, 07 Jun 2022 03:50:40 GMT

Still not working after factory reset; usually I get no response, but a couple times I got "Sorry, that language isn't available for this programme". The captions for the same video work fine on my phone and when casting to my chromecast

Re: No captions YouTube when casted to Nest Hub

hdodge — Tue, 07 Jun 2022 11:37:27 GMT

Re: No captions YouTube when casted to Nest Hub

Azarco — Wed, 08 Jun 2022 21:05:44 GMT

Hey folks,

We will check this with our team to investigate the cause of this. We just a few more details to helps us:

Cast firmware version of your Google Nest Hub.
Do you have the 2nd Gen Nest Hub? If so, provide us with the OS version of it.
What country are you located in?
What's the language set on your phone, Google Home and Google Assistant app?
Please reproduce the issue and once done, send feedback. In order for us to investigate the issue that you are reporting, it's helpful to include the device logs in your report. To ensure that this happens please verify that "Send device usage data and crash reports to Google" is turned on before submitting feedback.

Keep us posted!

Thanks,

Alex

Re: No captions YouTube when casted to Nest Hub

Azarco — Mon, 13 Jun 2022 17:33:48 GMT

Hey folks,

I wanted to follow up and see if you are still in need of any help? If so, please provide us the needed information given above so that we can dig deeper on what's happening with your devices.

Best,

Alex

Re: No captions YouTube when casted to Nest Hub

Azarco — Tue, 14 Jun 2022 17:41:03 GMT

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: No captions YouTube when casted to Nest Hub

Niko1864 — Tue, 14 Jun 2022 17:47:02 GMT

Cast firmware version of your Google Nest Hub. :1.56.299498
Do you have the 2nd Gen Nest Hub? If so, provide us with the OS version of it. : Yes, 2nd Gen , OS: 299498
What country are you located in? : Germany
What's the language set on your phone, Google Home and Google Assistant app? : Germany
Please reproduce the issue and once done, send feedback. In order for us to investigate the issue that you are reporting, it's helpful to include the device logs in your report. To ensure that this happens please verify that "Send device usage data and crash reports to Google" is turned on before submitting feedback. : No Idea how to do it, someone else should give it a try.