topic Re: Google Nest Hub Cast Stops working after a few seconds in Speakers and Displays

Google Nest Hub Cast Stops working after a few seconds

lukss12 — Fri, 03 Sep 2021 00:47:57 GMT

Casting to nest hub stops afer a few seconds after been started. This is pretty annoying and renders a lot of apps unusable in the hub... there are a lot of comments of people sharing similar bug (9 minutes instead of a few seconds) since 2019!!!!!!!!!.

It's disastrous that google has not issued an official statement regarding this bug.

Historic evidence of this bug:

https://support.google.com/googlenest/thread/56294471?hl=en

https://support.google.com/googlenest/thread/21806578?hl=en

https://support.google.com/googlenest/thread/49268141?hl=en

https://support.google.com/googlenest/thread/49975872?hl=en

https://support.google.com/googlenest/thread/50500058?hl=en

https://support.google.com/googlenest/thread/57694051?hl=en

https://support.google.com/googlenest/thread/44962587?hl=en

https://support.google.com/googlenest/thread/45215216?hl=en

https://support.google.com/googlenest/thread/59150765?hl=en

https://support.google.com/googlenest/thread/56715486?hl=en

https://support.google.com/googlenest/thread/45388769?hl=en

https://support.google.com/googlenest/thread/60133536?hl=en

Re: Google Nest Hub Cast Stops working after a few seconds

feRon — Fri, 03 Sep 2021 05:42:14 GMT

https://community.athom.com/t/google-nest-hub-dashboard-cast-stops-working-after-a-few-second/49119

Re: Google Nest Hub Cast Stops working after a few seconds

feRon — Fri, 03 Sep 2021 05:44:37 GMT

https://community.athom.com/t/dashboard-stops-working-on-google-nest-hub/48985/24

Re: Google Nest Hub Cast Stops working after a few seconds

MorteMorte — Fri, 03 Sep 2021 13:56:35 GMT

This bug rendered 4hubs useless for my needs.

Google fix casting to the hub

Re: Google Nest Hub Cast Stops working after a few seconds

Rwin — Sun, 12 Sep 2021 19:52:21 GMT

Since two weeks same problem here on mt Nest Hub. Very annoying because one of the main reasons for using the Hub is the possibility to cast dashboards and panels from other devices.

Re: Google Nest Hub Cast Stops working after a few seconds

ai — Sat, 18 Sep 2021 08:40:02 GMT

Hi there lukss12,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 0-5088000031594.
Kindly,
Ai

Re: Google Nest Hub Cast Stops working after a few seconds

ai — Sat, 18 Sep 2021 08:46:03 GMT

Hello MorteMorte,

Sincere apologies for the delay in response and your negative experience. We've created a case for your issue to send to our replacement/warranty team. For reference, your case number is 3-6625000031913.
Kindly,
Ai

Re: Google Nest Hub Cast Stops working after a few seconds

ai — Sat, 18 Sep 2021 08:56:50 GMT

Hello Rwin,

We're sorry to hear that your device is having casting issues as well. We've created a case for you to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-6145000031045.
Kindly,
Ai

Re: Google Nest Hub Cast Stops working after a few seconds

TN99 — Sat, 18 Sep 2021 12:12:54 GMT

Exact same problem here on a brand new device. Older still working.

Re: Google Nest Hub Cast Stops working after a few seconds

MorteMorte — Sat, 18 Sep 2021 13:33:14 GMT

Your older isn't updated yet to Fuchsia and there's no way of stopping it

Re: Google Nest Hub Cast Stops working after a few seconds

Alfil2k — Mon, 20 Sep 2021 15:16:48 GMT

Hi guys, I have the nest hub with firmware version 1.52.260996 and when we send a cast to device it's stop playing on a few seconds.

Re: Google Nest Hub Cast Stops working after a few seconds

ai — Tue, 21 Sep 2021 00:08:57 GMT

Hello TN99,

Sorry to hear you're having the exact same issues! Here's a case number for you as well: 3-8761000032037.

Thanks,

Re: Google Nest Hub Cast Stops working after a few seconds

ai — Tue, 21 Sep 2021 00:12:00 GMT

Hello Alfil2k,

Thanks for reaching out to us. I've made a case for you as well. Here's the case reference number: 4-4278000031868.

Best,

Re: Google Nest Hub Cast Stops working after a few seconds

frances — Fri, 24 Sep 2021 18:37:47 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, please contact Google Support with the CASE ID number. Thank you.