topic Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo in Speakers and Displays

Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds"...

CE92262 — Tue, 24 May 2022 15:17:31 GMT

I have a mix of 1st gen Home Minis (two), a Nest Mini (one), an Insignia speaker with Google Assistant, and the Nest Wifi with router and one point (that has Google Assistant). For the past few weeks, on either the Home Minis or Nest Mini, whenever I issue a command, they respond "Hmmm there was a glitch, try again in a few seconds". It is very frustrating, as I have to wait for it to time out, issue the "glitch" response, then ask again (which does work). The Insignia speaker and the Nest Wifi speaker don't have this problem, they work on the first try as they should. My internet speeds are excellent (as proven by the Nest Wifi). All of my WiFi devices work as they should without any problems. My two phones (Pixel 6 Pro, Pixel 6) work great on WiFi. I've factory reset the Minis over a dozen times, now, with the problem still persisting. I'm about to throw them all out and getting some Alexas. Or maybe find some more third-party speakers that actually work like the Insignia.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

kittermant — Tue, 24 May 2022 15:32:53 GMT

Try to restart the device.
Also make sure the app is up to date.
Lastly, try to restart your wifi network.

Did that work?

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

CE92262 — Tue, 24 May 2022 15:37:00 GMT

I've restarted each device more than two dozen times. Each device has been factory reset more than a dozen times. App? They don't use an app, they are self-contained devices. My Home app on the phones is always updated automatically. My WiFi network, provided by the Nest Wifi router and point, has been restarted numerous times already, without solving the issue. Every other device in the house has excellent WiFi connectivity, all reporting more than 240Mbps/10Mbps speeds. So, no, that does not work.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

Princesss — Tue, 24 May 2022 19:32:20 GMT

Hi everyone,

Thanks for visiting the Community.

Sorry to hear about what you're experiencing right now with your Google speakers. Could you please list down the devices that are affected with this "glitch" response? Also, what are the distance of these devices from your router?

Lastly, let's get the cast firmware version of the affected devices so we can check further what's causing this to happen.

To check the firmware version:

Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
Open the Google Home app .
Tap the device card of the preferred speaker or display.
At the top-right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

By the way, thanks for lending a hand @kittermant.

Best,

Princess

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&

CE92262 — Tue, 24 May 2022 21:39:48 GMT

Google Home Mini: Cast firmware: 1.56.282045, about 20 feet with no obstructions from Google Nest Wifi point. Tested speed: 74.9 Mbps.

Google Home Mini: Cast firmware: 1.56.282045, about 20 feet, with exterior wall, from Google Nest WiFi point, tested speed: 71.8 Mbps.

Google Nest Mini: Cast firmware: 1.56.299498, about 20 feet through interior wall, from Google Nest Wifi router. Tested speed: 35.5 Mbps.

WiFi tests 257Mbps/11Mbps.

No other devices, especially the third-party speakers with Google Assistant (like the Insignia speaker or LG TV or Nvidia Shield) have any problem. These Google speakers have had no problem for over 2 years until the last month, when I suspect some update occurred that messed them up. I've since read of many, many other people in various forums complaining of the same issue.

EDIT: I've done as someone else suggested and turned off IPV6 in the settings for my Google Nest Wifi. Now the Google speakers work as normal. However, for various other issues, I need IPV6 addressing. I can have it turned off briefly for testing, but other apps require it. This is not a viable solution, as the speakers worked for over two years with IPV6 enabled without any problem. Just in the last month has this become a big, big problem.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

jbh54 — Tue, 24 May 2022 23:45:52 GMT

My Nest Hub (1st Gen) has been having the same issue for the past several months after the issue resolved itself for a little while last year. Factory resetting the Hub did nothing. The Hub is within five feet of my router. I'm guessing it's the IPv6 issue, but I remember looking through my router's settings and not finding even an option to disable it. So essentially my Hub is bricked, and so far this year I've been either using the Echo Dot I bought as a backup due to this problem, or using the Google Home app to control my smart home. The fact that the issues with IPv6 have been going on for the past year with no fix from Google is disconcerting and really hurting my opinion of this brand.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

CE92262 — Wed, 25 May 2022 12:43:57 GMT

I've had the Google Home Minis for over 4 years, the Nest Mini for over 2 years. All three worked as they should, with the IPV6 setting, for all this time until about a month ago. First the Home Minis started it, but the Nest Mini still worked. Then a couple of weeks ago the Nest Mini began doing it. I think it is an update that Google pushed out. I wish they would realize their screw up and push out a fix.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

LFS — Thu, 26 May 2022 08:37:04 GMT

I am starting to think that not only the backend has software issues, but also the firmware on the minis has bugs. My nest minis have been unable to understand voice commands correctly ever since 1.56.299498 came as a beta. Even my nest wifi point speaker is now acting like it has with hearing issues.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

CE92262 — Thu, 26 May 2022 12:22:49 GMT

My Nest Wifi point speaker also did the "Hmm there was a glitch" thing briefly, but I did a factory reset on it and it behaves normally since then.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&

Princesss — Mon, 30 May 2022 17:10:06 GMT

Hi everyone,

I appreciate everyone who shared some insights regarding this. I'd be happy to take a closer look into this and will update this thread as soon as I have news about it.

Thanks.

Best,

Princess

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

silverp1 — Sat, 04 Jun 2022 20:07:39 GMT

I have a BT Smart Hub 2 router in the UK and it doesn't allow me to disable IPV6 but under the configuration settings there is an option to change the IPV6 address allocation mode from Stateless to Stateful. After I'd changed that, I powered off the Google Minis for 1 minute and powered them up again. I have not had any glitch messages since.

Hope that helps someone

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

Princesss — Thu, 23 Jun 2022 16:56:59 GMT

Hi everyone,

Chiming in to let you know that our engineering team is investigating the issue and is actively working on a fix. We appreciate your patience!

Best,

Princess

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&

DaithiO — Sat, 02 Jul 2022 09:31:36 GMT

Thanks princess no settings clog on top right hand corner. I have the three dots, but nothing there. Google is loosing me as a customer very soon, after 25 yrs if they don't give a crap enough to fix this issue.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&

DaithiO — Sat, 02 Jul 2022 09:34:52 GMT

Talk is cheap. And this Forum has been talking for a long time about this issue. A joke that Google is not supporting those who bought they're devices in this competitive space.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&

Princesss — Thu, 07 Jul 2022 15:19:51 GMT

Hi DaithiO,

I appreciate your honest feedback. I'll make sure to let the team know about this and will chime in to this thread as soon as we have news from our Product Experts.

Thanks for your patience.

Best,

Princess

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

GL4144 — Sat, 06 Aug 2022 17:17:00 GMT

I also continue to get “something went wrong” from paired nest speakers, which before a couple of months ago worked fine. I have reset everything, disconnect and reconnected to no avail. Interestingly if I then ask “what’s the temperature?” It will work, and only THEN can I play music or add things to a shopping list.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

DaithiO — Mon, 08 Aug 2022 15:59:46 GMT

Hi Princess or other specialists.

Any update on the glitch - It is on the Nest with the screen and also on the original google Home units. So it is a software issue.

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&

Princesss — Tue, 09 Aug 2022 01:01:24 GMT

Hi everyone,

Sorry for the inconvenience that this has caused you. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princes

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

Princesss — Fri, 12 Aug 2022 01:39:28 GMT

Hi GL4144 and DaithiO,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

Re: Home Minis and Nest Minis constant "Hmmm there was a glitch, try again in a few seconds&quo

Jake — Mon, 10 Oct 2022 17:22:02 GMT

Hey all,

Thanks for your patience while we looked into this! We're happy to share that we've rolled out a fix for this behavior if you use Nest Wi-Fi in your home. To confirm, please ask your Google Nest Mini to perform a command, and you may no longer receive the error message.

If you have any questions from here, please feel free to let us know.

Best regards,

Jake