topic Re: No audio or display on my Google nest hub Max in Speakers and Displays

No audio or display on my Google nest hub Max

Bigtosh — Sat, 21 May 2022 13:20:06 GMT

My Google nest hub Max has been playing perfectly for just over two years and suddenly stops playing leaving me with a blank screen and no audio and after phoning Google helpline all they could recommend was purchasing a new one as it did not qualify for a replacement as it was out of warranty. Is there any place in the UK that does repairs on this apparatus as I have enquired for the last two or three days and there seems to be no places in the UK that repairs them. Surely these smart display screens and audio devices should last more than a couple of years, and as it seems there is no repair facilities for Google in the UK. And just wondering has anyone pursued here in the UK , the faulty goods act that England and Wales have a six-year guarantee and Scotland has a five-year guarantee of manufacturers faulty goods as it seems Google customers have thousands of these?

Re: No audio or display on my Google nest hub Max

Azarco — Thu, 26 May 2022 20:13:52 GMT

Hey Bigtosh,

Sorry for the trouble this has caused you, let me help you out.

When did it start happening? Can you still see any light on your Google Nest Hub Max when you plug it in? Also, if you can provide us the case ID when you contact our support team that would help us review your interaction.

Looking forward for your response.

Thanks,

Alex

Re: No audio or display on my Google nest hub Max

Bigtosh — Fri, 27 May 2022 08:44:51 GMT

This is my I.D. NO. FROM GOOGLE 23331000032468

There is no lights or sound, it is plugged into an extension cable with 4 plugs . My son has the same unit as mine ,so I asked him to bring the hub max to eliminate the cable and his unit worked no problem, so swapped the cable for the unit and both cables work fine. It's funny that audio-visual would go at once. So any help would be appreciated. Thanks John

Re: No audio or display on my Google nest hub Max

Azarco — Fri, 27 May 2022 17:44:10 GMT

Hey Bigtosh,

Thanks for the update.

Have you tried resetting your Nest Hub Max? If so, could you please try the steps below:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Best,

Alex

Re: No audio or display on my Google nest hub Max

Bigtosh — Fri, 27 May 2022 20:14:53 GMT

Hi Alex, thanks for your quick reply. I have tried what you said to no avail.
Build the power cord out of the unit, held down the volume button (up and down at once) replaced power cord held volume button for 1 minute but alas nothing happened. Hopefully you have some more ideas for me to try, would be most grateful
thanks John

Re: No audio or display on my Google nest hub Max

Bigtosh — Fri, 27 May 2022 20:17:16 GMT

BUILD SHOULD READ PULLED

Re: No audio or display on my Google nest hub Max

Azarco — Fri, 27 May 2022 22:15:49 GMT

Hey Bigtosh,

Thanks for doing those steps, we appreciate your efforts. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Alex

Re: No audio or display on my Google nest hub Max

Bigtosh — Fri, 27 May 2022 23:07:28 GMT

Filled out the form as requested and submitted.

I received an email saying that the form did not go as incorrect email address?. John

Re: No audio or display on my Google nest hub Max

Muddi — Sat, 28 May 2022 09:32:38 GMT

Hey Bigtosh,

We appreciate the update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi