topic Re: Could not reach philips hue. Please try again in Speakers and Displays

Could not reach philips hue. Please try again

gmertugrul — Tue, 24 May 2022 18:24:37 GMT

Just got a nest mini and i am trying to link my hue ( bridge) with google home, but i am getting "Could not reach philips hue. Please try again" constantly. Hue app works well. Any suggestions?

Re: Could not reach philips hue. Please try again

Cathal_S — Tue, 24 May 2022 21:36:52 GMT

Hi gmertugrul,

Have you tried saying "Hey Google, sync devices" or "Hey Google, sync Phillips Hue" to your assistant?

Re: Could not reach philips hue. Please try again

gmertugrul — Tue, 24 May 2022 21:57:38 GMT

Yep, unfortunately didn't work

Re: Could not reach philips hue. Please try again

Cathal_S — Tue, 24 May 2022 22:10:51 GMT

Let me check with others to see if this is a known issue.

Re: Could not reach philips hue. Please try again

Ashepherdson — Wed, 25 May 2022 00:49:35 GMT

Had similar issues , turns out the Philips hue hub was too far from the lights it wanted to control. Once I moved it, everything ran smooth!

Re: Could not reach philips hue. Please try again

gmertugrul — Wed, 25 May 2022 04:14:15 GMT

I don't think this is the problem, because hue app is working perfect, and 2 of my lights are inches away from hue bridge

Re: Could not reach philips hue. Please try again

MortenF — Wed, 25 May 2022 09:51:52 GMT

I have the same problem. Some time ago, Philips Hue and Google home just stopped to work together, says I need to configure, but when I try, it says it does not find the Philips Bridge. I just restarted the whole bridge with the restart button, had to configure every single lamp and room, same problem. What to do?

Re: Could not reach philips hue. Please try again

gmertugrul — Fri, 27 May 2022 07:25:24 GMT

Any news 🙂

Re: Could not reach philips hue. Please try again

MortenF — Fri, 27 May 2022 08:07:10 GMT

Hi. I disconected everything, started up the bridge as new, and had to reinstall all my lamps and rooms, then it worked

Re: Could not reach philips hue. Please try again

gmertugrul — Fri, 27 May 2022 10:54:24 GMT

I have tried this option before i shared the post, sadly didn't work for me.

Re: Could not reach philips hue. Please try again

gmertugrul — Sat, 28 May 2022 12:58:08 GMT

My issue solved. It turn out that the problem was my one plus 7 pro phone. I don't now why, but it cannot link my hue bridge. Tried with an iphone, and job is done.

Re: Could not reach philips hue. Please try again

Princesss — Sun, 29 May 2022 22:28:31 GMT

Hey folks,

Thanks for visiting the Community.

I appreciate everyone who shared the steps they tried to fix this.

Has anyone here still experiencing the same thing? Let's try the steps that other users did as some of them quickly resolved the issue.

Best,

Princess

Re: Could not reach philips hue. Please try again

Princesss — Wed, 01 Jun 2022 19:16:30 GMT

Hey folks,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess

Re: Could not reach philips hue. Please try again

Vlado — Thu, 02 Jun 2022 20:15:13 GMT

I just started to experience the same thing - I've added new device to my shelly cloud, that device did not appear in Google Home. So I've unlinked the Shelly Cloud, but when I wanted to add it back in via "Works with google", all I'm getting the "Could not reach Shelly Cloud. Please try again".

I randomly tried to add various services, for example Foscam or any other, I'm still getting just that "Could not reach ***" toast message.

Seems to be somehow related to OnePlus, because it's not working my Nord phone, but at the same time it's working fine on my girlfriend's Samsung.

Re: Could not reach philips hue. Please try again

OviX — Thu, 02 Jun 2022 20:29:21 GMT

Hi,

I had the same Issue, but în Hue app cannot enable out of Home control, message Cannot reach bridge, plus în hue account Page bridge was not shown.

For me worked to just login în the hue account, delete the Home and all the apps, create a New Home then re-add the bridge.

Re: Could not reach philips hue. Please try again

Princesss — Wed, 08 Jun 2022 20:24:53 GMT

Hi everyone,

Thanks for responding.

Let's make sure that the all lights are updated. Also, since there is a new update on the Home app, make sure that the version that you're using is version 2.53.

Best,

Princess

Re: Could not reach philips hue. Please try again

whoever81 — Sat, 11 Jun 2022 20:49:34 GMT

I've tried with 3 phones... Does not connect. iPhone XS, LG V35, Oppo 10x Zoom. I have a single Hue bluetooth lamp though, not a bridge. Some days ago it used to work though. Then I removed Hue from Google Home. Now I cannot reconnect it.

Re: Could not reach philips hue. Please try again

Princesss — Wed, 15 Jun 2022 22:51:41 GMT

Hi whoever81,

Thanks for responding.

Can you try first to unlik your Philips Hue account from the Home app, reboot your network by unplugging the router from the power source, and lastly link back Hue account on the Home app.

This should be able to resove this.

Let me know how it goes.

Best,

Princess

Re: Could not reach philips hue. Please try again

whoever81 — Fri, 17 Jun 2022 13:17:42 GMT

Problem is I cannot link my Philips Hue account to the Home app. Therefore I cannot unlink it...

Re: Could not reach philips hue. Please try again

Princesss — Mon, 20 Jun 2022 20:38:59 GMT

Hi whoever81,

Thanks for clarifying.

Did you check if you were able to login successfully on Philips Hue's website using your account credentials? Let's go ahead and try that first and let me know how it goes.

Best,

Princess