topic Re: Random loss of wifi connection on one nest mini in Speakers and Displays

Random loss of wifi connection on one nest mini

irvplotkin — Fri, 15 Apr 2022 02:34:27 GMT

I have some 8 google nest minis between our two homes One of them looses its internet connection almost every day. Sometimes it may go several days without a loss then when asked it says “Sorry I cannot connect to the net.” It has a very strong wifi signal from a router just 15 feet away in line of sight. By rebutting (power off then back on) it quickly picks up the wifi signal. It has never lost the signal while streaming. This started only after say 6 months of usage. None of the other behave this way. Any thoughts??

Re: Random loss of wifi connection on one nest mini

Muddi — Fri, 15 Apr 2022 03:41:42 GMT

Hey irvplotkin,

Sorry to hear about your Nest Mini that randomly disconnects from your WiFi network, and we understand how you feel about this.

These can be caused by several factors such as network congestion, and outdated Nest Mini's firmware version. We'd love to dig deeper into this. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.

Let us know how it goes.

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

irvplotkin — Sun, 17 Apr 2022 10:40:47 GMT

It happens too randomly to leave my phone there for an extended time period.

Re: Random loss of wifi connection on one nest mini

Muddi — Fri, 22 Apr 2022 15:11:37 GMT

Hey irvplotkin,

Apologize for the delays. Thanks for that information. Please provide the information below:

Make and model of the router.
Firmware version of Nest Mini
The last activity the speaker did before it started to disconnect. It could be anything like stereo pairing, when music is cast, when media is cast on audio groups, or when basic questions are asked. If others, please specify.
Did the device recover by itself, reconnect automatically, or if they need to reboot.

It would also be helpful for the team's investigation if you could send feedback using the keywords, "GHT3 Nest Mini disconnects from WiFi." For more instructions on how to send feedback via your Google Home, check this out.

Keep us posted.

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

irvplotkin — Sat, 23 Apr 2022 16:32:59 GMT

I replied twice but they do not show up on this site???

Re: Random loss of wifi connection on one nest mini

Muddi — Sat, 14 May 2022 09:10:15 GMT

Hey irvplotkin,

My apologies for the late response. To confirm, have you sent feedback? Please answer the questions below that may help us further isolate the issue.

Make and model of the router.
Firmware version of Nest Mini
The last activity the speaker did before it started to disconnect. It could be anything like stereo pairing, when music is cast, when media is cast on audio groups, or when basic questions are asked. If others, please specify.
Did the device recover by itself, reconnect automatically, or if they need to reboot.

Also, please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

Muddi — Tue, 17 May 2022 11:06:27 GMT

Hey irvplotkin,

Just bumping in to make sure that you saw our responses. Please let me know if you are still having any issues with your device, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

irvplotkin — Tue, 17 May 2022 11:53:45 GMT

Yes I am and will supply the information you requested. I’m out of town right now.
many thanks.

Re: Random loss of wifi connection on one nest mini

Muddi — Wed, 18 May 2022 22:32:16 GMT

Hey irvplotkin,

Sure! I'll keep this thread open for the meantime, while waiting for an update from you. Enjoy your vacation!

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

Muddi — Thu, 26 May 2022 07:24:35 GMT

Hey irvplotkin,

How was your device?

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

Muddi — Sat, 28 May 2022 06:23:48 GMT

Hey irvplotkin,

I haven’t heard back, so I will be locking the thread in 24 hours. Thanks for posting!

Cheers,

Muddi

Re: Random loss of wifi connection on one nest mini

irvplotkin — Sat, 28 May 2022 14:39:27 GMT

TP-Link Archer AX 10

Firmware 279716

Cast firmware 1.54.279716

I’m told that it automatically updates. Is that true?

It is only 20 feet in line of sight to the router.

Usually asked for the local weather, but looses the wifi maybe a day later.

Quite random. One time I believe it reconnected by itself after many hours, but I always have to disconnect the power and reconnect for it to regain the Wi-Fi.

Re: Random loss of wifi connection on one nest mini

Jeran — Mon, 30 May 2022 16:10:16 GMT

Hey there!

We haven't heard back from irvplotkin, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Muddi!

Best regards,
Jeran

Re: Random loss of wifi connection on one nest mini

Azarco — Mon, 30 May 2022 22:23:07 GMT

Hey irvplotkin,

Apologize for the trouble, we overlooked your response.

We appreciate you for providing us an update about your device. If you have yet, please fill out this form with all the needed information then let me know once done.

Thanks,

Alex

Re: Random loss of wifi connection on one nest mini

irvplotkin — Mon, 30 May 2022 22:23:32 GMT

Please note my reply with the answers to the questions I as asked is posted right before your post closing the thread. Muddi had asked the questions. I would really appreciate any help you or Google can give me and the many others suffering the same issue. Thanks again.

Re: Random loss of wifi connection on one nest mini

irvplotkin — Mon, 30 May 2022 22:26:29 GMT

I filled out the form as best I could. The info in my reply is all that is known.
btw, is it true that the mini auto updates it’s operating system? I found no way to do so manually. Thanks again for all the help.

Re: Random loss of wifi connection on one nest mini

Azarco — Mon, 30 May 2022 22:59:12 GMT

Hey irvplotkin

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. We appreciate your time and efforts. Also, please be advised that this thread will be locked after 24 hrs.

Best,

Alex

Re: Random loss of wifi connection on one nest mini

irvplotkin — Mon, 30 May 2022 22:59:29 GMT

I again filled out the form but even after many attempts it would not upload. All the information is in my answers. Sorry for all the trouble.

Re: Random loss of wifi connection on one nest mini

irvplotkin — Mon, 30 May 2022 23:01:00 GMT

So glad you got the form. It kept asking me to try again.

Be well.

Re: Random loss of wifi connection on one nest mini

Azarco — Mon, 30 May 2022 23:56:15 GMT

Hey irvplotkin,

We'll be reaching out to you via email and let's continue working on your concern through that channel. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Kind regards,

Alex