topic Re: Nest - It either isn't available or can't be played right now in Speakers and Displays

Nest - It either isn't available or can't be played right now

jwmshaw — Sat, 12 Mar 2022 10:54:01 GMT

2 days ago, when asking for a specific song, my Google Nest has started saying "it either isn't available or can't be played right now" when it was available last week.

For example "Hey Google, play Coldplay Clocks" - " I looked for Coldplay Clocks but it either isn't available or can't be played right now"

Then "He Goole, play Coldplay" "Here is some music by Coldplay" and it plays "Clocks"!

This happens with EVERY specific song but not YouTube playlists, radio stations or asking for the artist?

I have tried uninstalling the home app and YouTube Music app from my phone, resetting the nest to factory settings and doing a "clean" install" but nothing works, I never changed any settings, it just started doing this on Thursday morning.

Re: Nest - It either isn't available or can't be played right now

SBrisbois — Sat, 12 Mar 2022 20:26:27 GMT

Don't know how to help but we've been having the same issues for about a week now. Only very general audio requests play, we can't even play our own YouTube music playlists by asking for them, it just gives that same standard reply.

Re: Nest - It either isn't available or can't be played right now

SohaibRihane — Sat, 12 Mar 2022 21:35:10 GMT

Same problem here

Really considering Alexa

Re: Nest - It either isn't available or can't be played right now

jwmshaw — Sun, 13 Mar 2022 07:51:53 GMT

I requested a callback from The Google Nest Customer Care Team and, to be fair, they called almost immediately, but, it's the usual support line procedure i.e. "Have you tried switching if off and on", "Have you tried resetting the device" "Have you tried uninstalling and re-installing the app", in the end I was asked to send a short video of the issue and was givena reference number, so I can only suggest if everyone with this issue contacts the The Google Nest Customer Care Team and it will force their hand to take this seriously.

I've cancelled my YouTube Premium account, if they resolve the issue by 20th March I shall re-instate, if not then I'm off to another smart speaker/popular music service 😛

P.S. A bit frustrating that I'll be out of pocket for the Nest though.

Re: Nest - It either isn't available or can't be played right now

yyy — Sun, 13 Mar 2022 12:37:04 GMT

facing same issues

Re: Nest - It either isn't available or can't be played right now

Martyn — Sun, 13 Mar 2022 13:37:44 GMT

I just signed up for the premium trial today and am immediately facing the same issue. Not exactly the best experience or compelling me to start paying for it when the trial ends.

Re: Nest - It either isn't available or can't be played right now

Bradicus — Mon, 14 Mar 2022 00:40:00 GMT

We are having the same issue. Probably started around March 9th or so. Not cool.

Re: Nest - It either isn't available or can't be played right now

AnonymousOne — Mon, 14 Mar 2022 17:56:35 GMT

Same exact issue ... if your having the same issue .. be sure to give every post in this thread Kudo's to try to bump this thread to "trending" ... this is a major Pain in the Neck.

I looked for X on youtube music but it either isn't available or can't be played right now .. Hate this ..

Re: Nest - It either isn't available or can't be played right now

MickyG1982 — Mon, 14 Mar 2022 18:52:16 GMT

Yup, same issue here, I'm a YouTube Premium subscriber and yet my speakers cannot find anything if I ask it. If my sister asks it (or indeed anyone else in my family group) the speaker finds it straight away.

That goes for my Google Home, and my Google Nest Mini. However, my Home Hub 2 is completely unaffected by this issue and works flawlessly.

Re: Nest - It either isn't available or can't be played right now

jwmshaw — Mon, 14 Mar 2022 19:34:34 GMT

Everyone report to The Google Nest Customer Care Team and request a call back and they'll issue you a Case ID number, the more people call/message them then the more they're gonna have to look at it.

Re: Nest - It either isn't available or can't be played right now

jwmshaw — Mon, 14 Mar 2022 19:35:49 GMT

Give every post Kudos to get it trending. 👍

Re: Nest - It either isn't available or can't be played right now

SBrisbois — Mon, 14 Mar 2022 19:47:36 GMT

Wife was looking into it. Apparently Google settled a lawsuit, not sure exactly about what, and removed some things and have had a few problems crop up from it. This being one of the issues people have been facing.

Re: Nest - It either isn't available or can't be played right now

C2 — Mon, 14 Mar 2022 21:16:56 GMT

Have 5 Google minis with the same issue started around 4 or 5 days ago. Hope they find a workaround soon.

Re: Nest - It either isn't available or can't be played right now

XenonXavior — Mon, 14 Mar 2022 21:33:27 GMT

This problem started for me about a week ago. I can ask for music or artist, but choosing a specific song always fails. Same for me and my wife.

Re: Nest - It either isn't available or can't be played right now

pepetheprawn — Mon, 14 Mar 2022 22:40:06 GMT

Same exact problem on multiple devices. Super frustrating, hope Google will address soon

Re: Nest - It either isn't available or can't be played right now

Martyn — Tue, 15 Mar 2022 12:58:16 GMT

It started working for me this morning, I'm using Google Nest Audio devices.

Re: Nest - It either isn't available or can't be played right now

jwmshaw — Tue, 15 Mar 2022 13:08:13 GMT

Thanks Martyn, I just tried mine and it's also started working again!

Re: Nest - It either isn't available or can't be played right now

Kwilliams — Mon, 21 Mar 2022 19:55:11 GMT

Same issue! Just boosting this. Tried to restart it and nothing changed.

Re: Nest - It either isn't available or can't be played right now

yyy — Tue, 22 Mar 2022 03:38:35 GMT

it started again for me, are you facing it again?

Re: Nest - It either isn't available or can't be played right now

Martyn — Tue, 22 Mar 2022 09:35:20 GMT

Mine is still working correctly as of right now, hasn't failed once since it fixed itself last Tuesday.