topic Re: Nest Hub max missing app launcher in Speakers and Displays

Nest Hub max missing app launcher

Nrage89 — Thu, 26 May 2022 08:23:33 GMT

I’m in australia and just bought a nest hub max only to find out the app launcher is missing. I can’t find anywhere about any geo restrictions on this feature.
if I swipe up I only get the settings bar with brightness/volume etc

Any advice would be great

Re: Nest Hub max missing app launcher

Princesss — Mon, 30 May 2022 20:46:49 GMT

Hi Nrage89,

Thanks for reaching out.

Sorry to hear about what's happening with your Nest Hub Max. Could you please provide us the cast firmware version of it so we can check what's causing this?

To check the firmware version:

Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
Open the Google Home app .
Tap the device card of the preferred speaker or display.
At the top-right, tap Settings Device information.
Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep me posted.

Best,

Princess

Re: Nest Hub max missing app launcher

Nrage89 — Tue, 31 May 2022 00:08:29 GMT

System firmware version: 295071
Cast firmware: 1.56.295071

Re: Nest Hub max missing app launcher

Princesss — Tue, 31 May 2022 17:05:49 GMT

Hi Nrage89,

Thanks for responding.

Have you already tried to perform a complete reset to see if this will change? Let's go ahead and try that and let me know how it goes.

Best,

Princess

Re: Nest Hub max missing app launcher

Nrage89 — Wed, 01 Jun 2022 06:47:16 GMT

Yes I tried a full reset and have the same issue

Re: Nest Hub max missing app launcher

Princesss — Wed, 01 Jun 2022 21:30:17 GMT

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Nest Hub max missing app launcher

Nrage89 — Thu, 02 Jun 2022 00:34:09 GMT

The form keeps failing to submit asking me to refresh page. I have tried different devices and browsers but it still won’t submit.

Re: Nest Hub max missing app launcher

Princesss — Mon, 06 Jun 2022 16:26:35 GMT

Hi Nrage89,

Sorry for that. It is now up and running so you can go ahead and try it. Let me know once you're done.

Best,

Princess

Re: Nest Hub max missing app launcher

Nrage89 — Mon, 06 Jun 2022 22:12:04 GMT

Thanks for your help, I got onto someone in the support chat and they said it isn’t a feature in Australia which is very disappointing considering it was the main reason I got the max.

Re: Nest Hub max missing app launcher

Princesss — Tue, 07 Jun 2022 17:52:11 GMT

Hi Nrage89,

Thanks for responding.

Since this feature is not yet available on your location, I'd like to encourage you to send a feedback from your end and we’re hoping for all these possibilities to be available on all Google Nest Hub users all over the world.

Best,

Princess

Re: Nest Hub max missing app launcher

GarrettDS — Fri, 10 Jun 2022 19:53:57 GMT

Hey there,
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Re: Nest Hub max missing app launcher

Nrage89 — Fri, 10 Jun 2022 22:21:19 GMT

Hi GarrettDS

Yes I did. Just disappointing that this restriction isn’t documented anywhere

Re: Nest Hub max missing app launcher

Princesss — Tue, 14 Jun 2022 08:47:09 GMT

Hi Nrage89,

I totally understand and I appreciate your honest feedback.

We're also looking forward to those features to soon be available on devices in other parts of the world. Just make sure to follow the steps on sending a feedback from the previous post. Thank you for your patience.

Best,

Princess

Re: Nest Hub max missing app launcher

Muddi — Fri, 17 Jun 2022 14:07:56 GMT

Hey Nrage89,

We haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Cheers,

Muddi