topic Re: Google Speaker Groups not working in Speakers and Displays

Google Speaker Groups not working

MsLevis — Sat, 04 Sep 2021 22:22:49 GMT

I'm also having similar problems- Have mix of Google audio cast and google enabled speakers across the house- most of the time casting doesn't work - If I go into the home app the groups are disappearing and re-appearing alot- I'll select a group that worked the day before and only one speaker plays - it still shows all devices playing- I can try it a few times- go in and out of the google home app and try to force it that way- sometimes it works, sometimes it doesn't - all the firmware is up to date and it's just SOOOOO frustrating - I even went and got a new google home speaker thinking maybe gen1 was causing an issue- nope still same problem- COME ON GOOGLE!!!

Re: Google Speaker Groups not working

DanS — Tue, 07 Sep 2021 10:46:11 GMT

I've found that making changes to your groups gets everything confused. I added 3 Nest speakers and moved several of my older minis and home devices around. After changing my groups around, none of them would work any more. If I tried playing music playlists to any group, only the speaker that took the request would play. What finally worked for me was to restart "ALL" of my speakers (minis, homes and nest speakers). The next day, it was all working again.

Re: Google Speaker Groups not working

GarrettDS — Wed, 08 Sep 2021 22:56:27 GMT

Hey there,

Sorry for the late response, but I wanted to drop in here to help.

I understand that it can be frustrating when your speaker groups aren't working like you want them to but I wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,

Garrett DS

Re: Google Speaker Groups not working

MsLevis — Sat, 11 Sep 2021 16:09:33 GMT

Great thanks! So much!! I’ve confirmed all devices are on latest firmware. I’ve rebooted all devices and my network again... right now it's stable- but this usually only lasts for a few days...

Re: Google Speaker Groups not working

MsLevis — Sat, 18 Sep 2021 17:38:12 GMT

And the problem continues- have to reboot all the chromecast audio devices- to get the "group" to work vs just one speaker - the reboot doesn't always work - it's very intermittent -- also noticed it tends to choke more when I try to cast Spotify from an older iPhone 12.5.4 vs a current os... anyone else seeing issues from the OS?

Re: Google Speaker Groups not working

DanS — Sat, 18 Sep 2021 18:18:33 GMT

I haven't had an issues with casting from my Android devices to the groups. All of my issues are with voice commands to play music from Deezer (my default music provider). I can play to any one speaker with a voice command. If I try to play to a group of speakers, it is hit-and-miss. Forget about trying to "Shuffle" a playlist to a group. That almost never works.

Re: Google Speaker Groups not working

Mryder85 — Wed, 22 Sep 2021 22:21:26 GMT

I'm also having this issue. I used to have 2 mini's and a Google enabled Vizio sound bar on one speaker group. The sound bar stopped working on the speaker group a couple months ago. (Still shows up on the google home app and will play on it's own)

The 2 mini's will play music when voice commanded, but never in a group only 1 at a time. When I access the google home app to manage playback on the mini it shows that neither is playing music, and all the options are grey.

I've deleted speaker groups and tried to create new ones, but now when i "create a speaker group" No device found on this Wi-Fi network is the message it gives me. Everything is up to date, everything has been reset. (including wi-fi and network).

So frustrating!

Re: Google Speaker Groups not working

Mookie — Wed, 29 Sep 2021 22:15:21 GMT

Many, many more users have the same issue: Casting to a group via smartphone for example works well, but giving a voice command to play music on a group is super buggy: Sometimes it works, sometimes not. Most of the time, it does not work. Google speaker acknowledges and says: "Playing music on group xyz", but there is no music coming from the speakers. Doesn't make a difference, from which app google is supposed to play the music from.

See also this thread in the former support board - we are waiting for more than a year for a solution, so it seems Google doesn't give a s**t about fixing group casting issues. I recommend to buy from a different vendor....

Re: Google Speaker Groups not working

frances — Fri, 15 Oct 2021 20:45:22 GMT

Hi All,

Thank you for taking the time to try and troubleshoot this issue. I appreciate your time and will try to help all of you. Thanks for your patience!

Re: Google Speaker Groups not working

frances — Fri, 15 Oct 2021 20:46:11 GMT

Hi @MsLevis

Thanks for reaching out. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-4321000031991.

Re: Google Speaker Groups not working

frances — Fri, 15 Oct 2021 20:55:38 GMT

Hi @DanS

Thank you for sharing your solutions and comments! I appreciate your help.

In regard to your shuffle playlist on Deezer command not working, does this issue only occur on Deezer? How about other sources of media? (YouTube, Pandora, Spotify, etc.)

I look forward to your response, thanks!

Re: Google Speaker Groups not working

frances — Fri, 15 Oct 2021 20:59:30 GMT

Hi @Mryder85

Thanks for reaching out.

In regard to speaker groups, that feature is only compatible with: Google Home, Google Nest Mini (2nd gen), Google Home Mini (1st gen), Google Home Max, Google Nest Audio, and Google Nest displays, Google Nest Wifi point, Chromecast with Google TV, Chromecast, Chromecast Ultra, Chromecast Audio, and devices with Chromecast built-in.

With your Google Nest Minis not playing a speaker group after you have tried a variety of troubleshooting steps is concerning. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-8418000031774.

Re: Google Speaker Groups not working

frances — Fri, 15 Oct 2021 21:09:27 GMT

Hi @Mookie

I apologize for the delay you are experiencing in receiving help on your case. The Google Support team is working as fast as they can through cases. I have passed along your feedback and comments to the team.

If you have any other questions or concerns regarding this situation, you can contact the support team and refer to your Case ID. The support team has a more in-depth view of this issue and are the only ones who can resolve your case. Just a reminder, your Case ID is: 2-6476000031887.

Re: Google Speaker Groups not working

camoreno02 — Tue, 19 Oct 2021 06:10:29 GMT

Hi, my Vizio TV with Chromecast built In does not appear to be available for my group of speakers. My TV is V655-J09

Re: Google Speaker Groups not working

marcinjkt — Fri, 29 Oct 2021 09:29:52 GMT

Same problem here, although I cannot play anything on the speaker group (includes 3 Nest minis, 1 Nest hub, 1 Nest audio, 1 Chromecast-enabled 3rd party soundbar) at all. Tried from Home app, tried by voice command, tried via routine, tried via casting to the group. Nothing works. When I give voice command it says 'playing XYZ from Spotify on Everything' (Everything being name of my speaker group with all speakers) and nothing happens. When I try to play it via Home app it loads for a moment and then displays error message 'Unable to play on that device at the moment' (very helpful, thank you very much). Tried clearing the cache from Home app, tried reinstalling the Home app, tried removing and re-adding the speakers. It's been that way for months by now. What the hell guys.

Re: Google Speaker Groups not working

ClausBP — Sat, 30 Oct 2021 05:32:56 GMT

My issues with Google speaker groups are only with giving voice commands

1.
The issue is only with speaker groups with mixed brands - e.g. a group og 1 Google Nest Audio and a JBL Bar 5.0 with Chromecast built-in™

2.
The voice command will work fine right after the group has been created

3.
After some hours the speaker group will not respond to Voice commands anymore

4.
If I rename the Speaker group e.g. by switching the first letter between upper and lower case - it will work again for some hours. e.g. rename group name from "House" to "house"

5.
GoogleHome-Support has given up and says that I am the only one with this issue (not likely - as we can see in this group) - and refers to JBL. Very disappointing, Google!
JBL support has also given up.

6.
Here is GoogleHome-Support's final remark:
"I hope all is well. Upon checking with our higher tier, because you only experience the issue with the third-party speakers in group then we need to refer you to your speaker manufacturer as we don't have ways on checking the settings or issues on your third-party speaker.

For your reference your case number is 3-1156000031930"

Re: Google Speaker Groups not working

gab3ur — Sat, 30 Oct 2021 12:28:27 GMT

Are Harman Kardon smart speakers (Citation series) compatible with Audio Group? The are chromecast built-in

Re: Google Speaker Groups not working

dollnighshrimp — Mon, 01 Nov 2021 07:55:35 GMT

I'm having similar problems to the others here. We've got two Google Home Minis (1st gen) in a home group. For months now, when audio is playing on one speaker, trying to transfer or add play back to another speaker just doesn't work. Play-back on the group results in audio on one speaker only.

It's worrying to see so many people having similar issues and for so long.

Really hope Google can help!

Re: Google Speaker Groups not working

Eoin — Tue, 02 Nov 2021 19:28:39 GMT

@frances wrote:
Hi All,

Thank you for taking the time to try and troubleshoot this issue. I appreciate your time and will try to help all of you. Thanks for your patience!

I'm reading your replies and you are literally no helo at all. Just the classic "Okay we'll email you". Are you for real?

Re: Google Speaker Groups not working

CeyssensD — Sat, 06 Nov 2021 12:43:46 GMT

I also have issues with my speaker group, my parents also have the same problem.
I have 2 mini's, 3 hub's, bedroom clock, 2 Google ap's... everthing works except de hub's... they just do not want to play as a group... problem started like a week or 2 ago out of nothing...