topic Re: Grey screen with g and won’t factory reset in Speakers and Displays

Grey screen with g and won’t factory reset

Susiem20 — Fri, 03 Jun 2022 02:54:16 GMT

Stuck on grey screen with g. Try to factory reset but goes back to the same grey g on screen.

Re: Grey screen with g and won’t factory reset

David_K — Sat, 04 Jun 2022 15:36:03 GMT

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

Unplug your device then hold down the volume button while plugging it back in.
Release the volume button once the device turns back on.
Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
Repeat step one 10 more times (for a complete total of 11 times).
After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
It should announce “Welcome to Google Home” to let you know it’s ready to set up.

Re: Grey screen with g and won’t factory reset

Princesss — Mon, 06 Jun 2022 21:44:53 GMT

Hi everyone,

Thanks for visiting the Community.

@David_K, we always appreciate the help.

@Susiem20, hope the steps suggested by David worked on your end. Feel free to update this post if you have additional questions and we'd be happy to answer it for you.

Best,

Princess

Re: Grey screen with g and won’t factory reset

Rafaelzin — Wed, 08 Jun 2022 10:05:29 GMT

Alguem me ajuda por favor, tenho hub segunda geração, fiz todos os processos de desligar 10x e na 11 ficar esperando, os 10 segundos eu fiz com cronômetro no relógio o tempo de espera, já fiz 5 vezes, desligando no caso 55x seguidos. Não sai da tela cinza com G

Re: Grey screen with g and won’t factory reset

Rafaelzin — Wed, 08 Jun 2022 10:06:37 GMT

Já tentei reiniciar tbm com os volumes ele faz a contagem, reseta e volta pra tela cinza com G.

Re: Grey screen with g and won’t factory reset

Princesss — Wed, 08 Jun 2022 18:50:12 GMT

Hi Rafaelzin,

Thanks for responding.

I appreciate all the details you've shared. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Grey screen with g and won’t factory reset

Susiem20 — Thu, 09 Jun 2022 05:23:43 GMT

This did not fix issue

Re: Grey screen with g and won’t factory reset

Susiem20 — Thu, 09 Jun 2022 05:25:49 GMT

There was a power outage before this device started doing this. I was not home and came home to this issue.

Re: Grey screen with g and won’t factory reset

Susiem20 — Thu, 09 Jun 2022 05:32:26 GMT

Can’t read language

Re: Grey screen with g and won’t factory reset

Princesss — Thu, 09 Jun 2022 16:59:00 GMT

Hi Susiem20,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: Grey screen with g and won’t factory reset

Princesss — Sun, 12 Jun 2022 19:37:27 GMT

Hi Susiem20,

Chiming in to check if you still need help with this?

Let me know once you're already done filling out the form so we can check it.

Best,

Princess

Re: Grey screen with g and won’t factory reset

Princesss — Wed, 15 Jun 2022 16:28:39 GMT

Hi Susiem20,

I'd like to check if you're done filling out the form? Feel free to update this post, otherwise I'll be locking the thread.

Best,

Princess

Re: Grey screen with g and won’t factory reset

Princesss — Thu, 16 Jun 2022 17:48:44 GMT

Hey there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess