topic Google Home Hub Gen 1 not responding first time in Speakers and Displays

Google Home Hub Gen 1 not responding first time

Ninny_250 — Mon, 06 Jun 2022 08:04:08 GMT

My google home fails to respond the first time. I have to repeat myself 4 or more times for one simple request. I have removed it from the home, factory restarted, unplugged it for a minute and there has been no change. I have to rely on the screen but that is simply not practical. It turns on and starts listening, as I can see on the screen, but then the google home 4 dots spins in a circle and then disappears. This also happens sometimes on my other google home devices. Which are google home minis, gen one.

Any help is appreciated.

Thank you.

Re: Google Home Hub Gen 1 not responding first time

Azarco — Thu, 09 Jun 2022 20:07:20 GMT

Hey Ninny_250,

Thanks for reaching and that certainly hasn't been easy for you — let's figure this out.

A few questions: when did it start happening? Were there any recent changes on your network? Also, are you using a public or private network?

Give these steps a try:

Make sure your devices are within 15-20 feet of your router.
Check router settings. (AP isolation must be disabled and UPnP must be enabled).
Reboot your devices and router for a minute to refresh the connection.
Try resetting your Google Home Mini and Google Nest Hub.

Let us know how it goes.

Best,

Alex

Re: Google Home Hub Gen 1 not responding first time

Azarco — Mon, 13 Jun 2022 19:51:32 GMT

Hey Ninny_250,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread and the community will be happy to lend a hand.

Thanks,

Alex

Re: Google Home Hub Gen 1 not responding first time

Azarco — Tue, 14 Jun 2022 19:57:08 GMT

Hey Ninny_250,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Kind regards,

Alex