topic Re: Speaker Groups missing speakers in Speakers and Displays

Speaker Groups missing speakers

Chuckee — Fri, 27 May 2022 20:58:45 GMT

Started happening a few weeks ago. It seems that when you play music through speaker groups (either by casting or from Google Assistant), there are always speakers missing from the group.

For example, if there are 5 speakers in the group, only 3 speakers will play. If you go into the Home app, you'll see the missing speakers aren't playing as part of the group. It used to be that you can add them by clicking on the option buttons (the little circles) but this doesn't even work anymore.

If you go to that individual speaker and connect, it has no problem connecting so it is on the network. I'm pretty sure it's not my Wifi since I have a high quality wifi mesh.

The only way to resolve the problem (sometimes) is to reboot the individual speakers. This isn't an occasional problem. It's frequent.

Is it something Google is messing with and not telling us? Is it similar to the group volume problem that stemmed from the legal battle with Sonos?

Re: Speaker Groups missing speakers

WendyGayle — Sun, 29 May 2022 01:19:11 GMT

Having the same problem.

Re: Speaker Groups missing speakers

Azarco — Wed, 01 Jun 2022 21:24:57 GMT

Hey folks,

That certainly hasn’t been easy for you, let’s check what’s going on.

Could you tell us what speakers are included in your speaker group? How far are they from your router? Also, are they still working when playing music individually?

Try rebooting your router or Wi-Fi points to refresh the connection. Resetting your device to its default settings might help too.

Thanks,

Alex

Re: Speaker Groups missing speakers

Azarco — Mon, 06 Jun 2022 17:19:25 GMT

Hey all,

Bumping in to check if rebooting your router help?

Best,

Alex

Re: Speaker Groups missing speakers

Azarco — Tue, 07 Jun 2022 17:21:50 GMT

Hi everyone,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex

Re: Speaker Groups missing speakers

Chuckee — Tue, 07 Jun 2022 19:28:06 GMT

hey Alex. thanks for the reply. I tried everything before posting.

rebooted router and satellites (orbit mesh) a couple times.

rebooted each device several times. nothing worked.

this group has:

Paired Nest Audio

Chromecast Audio

single Nest Audio

Nest Hub Max

The reboots did nothing but a couple days later, everything worked. almost like someone did something at Google...

Re: Speaker Groups missing speakers

Azarco — Tue, 07 Jun 2022 19:51:43 GMT

Hi Chuckee,

Thanks for letting us know and updating the Community forum. We're glad everything is working now. We'll keep this thread open for a few days so that we can monitor your device.

Best,

Alex

Re: Speaker Groups missing speakers

Jake — Fri, 10 Jun 2022 20:18:47 GMT

Hey Chuckee,

I am glad to hear the device is working as intended. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake