topic Re: Google nest hub gen 1 display stuck on G in Speakers and Displays

Google nest hub gen 1 display stuck on G

Loftygit — Sun, 05 Jun 2022 09:44:32 GMT

As the last thread on this topic has been closed I am starting a new one as I have the same problem.
This morning my Google nest hub gen 1 display just showed a G on a grey background.
I have spent the morning researching this issue and as there wasn’t a solution I tried to claim against the warranty as it’s less than 2 years old but that just leads to a circular journey between websites. So I’m trying here.

I have power cycled the hub more than the suggested 10 times but no restart. I have factory reset the hub many times but apart from a brief flash of a stripy G at zero nothing happens except a return to a grey G. Help

Re: Google nest hub gen 1 display stuck on G

Rafaelzin — Sun, 05 Jun 2022 18:17:40 GMT

Estou com o mesmo problema e aguardando resposta

estou com o mesmo problema, fiz os mesmo procedimentos e aguardando resposta!

Re: Google nest hub gen 1 display stuck on G

Loftygit — Thu, 09 Jun 2022 20:42:32 GMT

Anyone else?

If everybody else has a solution then please let me and Rafael know. Thanks

Re: Google nest hub gen 1 display stuck on G

Mlabrador — Thu, 09 Jun 2022 21:15:05 GMT

Hi folks,

Thanks for reaching out. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Best.

Nikki

Re: Google nest hub gen 1 display stuck on G

Loftygit — Fri, 10 Jun 2022 05:51:33 GMT

I filled in the form last night, sorry I just read the bit about telling you .

Re: Google nest hub gen 1 display stuck on G

Princesss — Sun, 12 Jun 2022 19:26:12 GMT

Hi Loftygit,

Thanks for filling out the form.

As a reference, here's your case id: 2-4181000032800. Please keep an eye to your email as we will continue working on that channel.

Best,

Princess

Re: Google nest hub gen 1 display stuck on G

Loftygit — Mon, 13 Jun 2022 15:11:44 GMT

Hi Princesss,

Thanks for getting back to me. To be clear the issue is about a Google Nest Hub Gen.1 that I bought on August 27th 2020 so I am within the UK 2 year warranty period. I have tried restarting the hub 10 times, I have tried a factory reset many times all with no success. As it is a Gen.1 then serial number is on the orange base of the hub and I think it is the first set of numbers/letters on the second row that ends with PIN.

Moving a Google Home into the room whilst the Hub is down is not as useful as I can't see the timer or the results. Can you please help me move forward on this matter.

Thanks

Re: Google nest hub gen 1 display stuck on G

Princesss — Tue, 14 Jun 2022 00:40:00 GMT

Hi Loftygit,

Thanks for the info.

I believed you are already assisted via email. As we need some info, let's continue working on that channel so we can further assist you.

Best,

Princess

Re: Google nest hub gen 1 display stuck on G

Loftygit — Tue, 14 Jun 2022 11:52:16 GMT

Hi Princesss,

I will continue on the email, thanks for your assistance.

Regards,

Martin

Re: Google nest hub gen 1 display stuck on G

Princesss — Thu, 16 Jun 2022 17:09:42 GMT

Hi Loftygit,

Thanks for the update. I'll consider this thread complete and will lock it now.

Best,

Princess