https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/14303#M3363 <P>Hi All,</P> <P>&nbsp;</P> <P>It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!</P> Mon, 20 Sep 2021 18:53:57 GMT frances 2021-09-20T18:53:57Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/5880#M1170 <P>I can't seem to interrupt Google when there is an incoming Duo call. I say "Hey Google" but it is rarely recognised. I seem to need to yell it or pick the gaps in the ring tone to get the device's attention. Once successful, then I can tell it to pick up.&nbsp; How can I answer Duo calls without yelling?</P><P>The device is very responsive during all other attempted activities. I have the sensitivity at 2.</P> Sun, 05 Sep 2021 22:27:00 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/5880#M1170 MrMark 2021-09-05T22:27:00Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/12018#M2660 <P>Hi Mr. Mark,&nbsp;</P> <P>&nbsp;</P> <P>Thank you for your post. I am sorry to hear&nbsp;that your device is not responding to you. That is a frustrating issue, and I definitely understand your concern. I would be more than happy to help find a solution.</P> <P>&nbsp;</P> <P>First, let's try this troubleshooting step. It will help us narrow down the cause of this issue and see if there is something happening to the device itself.</P> <UL> <LI>Could&nbsp;you please try to do a&nbsp;<A href="https://bit.ly/3ohpzMN" target="_blank">reboot</A>&nbsp;and&nbsp;<A href="https://bit.ly/3aevCOg" target="_blank">Factory Data Reset</A>&nbsp;on your device? Are there any improvements?&nbsp; <UL> <LI>A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.&nbsp;</LI> <LI><STRONG>Note:</STRONG>&nbsp;This action will clear your data from the device and can't be undone.</LI> </UL> </LI> </UL> <P>I apologize for the inconvenience caused by this issue&nbsp;and thank you for your patience. I look forward to your update.</P> Thu, 16 Sep 2021 17:47:37 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/12018#M2660 frances 2021-09-16T17:47:37Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/14303#M3363 <P>Hi All,</P> <P>&nbsp;</P> <P>It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!</P> Mon, 20 Sep 2021 18:53:57 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/14303#M3363 frances 2021-09-20T18:53:57Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/15078#M3567 <P>Hi All,</P> <P>&nbsp;</P> <P>As I have not received any response,&nbsp;I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.</P> Tue, 21 Sep 2021 17:35:30 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-get-Google-s-attention-when-I-have-an-incoming-duo-call/m-p/15078#M3567 frances 2021-09-21T17:35:30Z