topic Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!! in Speakers and Displays

Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

robschertzer — Sat, 21 May 2022 22:48:55 GMT

These speakers have been so frustrating from day 1. I thought it would be great to replace my older Sonos speakers so that I can use the Google assistant but am getting so fed up that there is always "something went wrong; try again in a few seconds." This doesn't help at all. I have tried the on-line suggestions to restart the speakers from the Home app - that rarely makes a difference. I have removed the speakers and reset them up again...that helps sometimes for up to 1 day before failing. Help!!! These speakers are useless to me if they can't play anything.

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

Muddi — Sat, 28 May 2022 09:29:26 GMT

Hey robschertzer,

Thanks for bringing this up, and my apologies for the late response. I understand how it feels when you're having issues with your Google Nest Audio. I'd love to dig deeper into this issue.

When did the issue start?
Are you using a dual-band router?
Do you have a WiFi extender or repeater?
How far are your speakers from your router?

Please try these steps below:

Move your Google Nest Audio within 15-20 ft. away from the router to get enough signal from your network.
Reboot your speakers and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
If it's still the same, try setting up two of your speakers on a different network like mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

Princesss — Tue, 31 May 2022 19:40:49 GMT

Hey robschertzer,

Chiming in to check if the steps on the previous thread worked? Hope it sheds some light to this issue, otherwise I’ll be locking the thread.

Best,

Princess

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

robschertzer — Tue, 31 May 2022 19:49:16 GMT

I'm away from my weekend place where I am having the issue so cannot try those steps for at least another week. I have done the full router and Nest Audio reboots before to no avail but have not tried setting up the speaker on a completely different wifi network...though if that does somehow work, it won't do me much good on a daily basis since I won't be able to use the Nest Audio as intended...ie to cast from my Pixel 6 Pro unless I change the network for my phone everytime I want to cast. Things were better before Google lost the Sonos lawsuit and had to disable functionality...whatever attempts to come up with a Google solution to have paired speakers is not working. Google should have just paid to license the technology. That being said, even before the lawsuit required disabling that functionality, the Nest Audio speakers would need the software restart from the Home app almost daily to avoid the sorry something went wrong error...but now the speakers are just dead weight and a source of much frustration and disappointment.

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

Princesss — Wed, 01 Jun 2022 16:28:12 GMT

Hi robschertzer,

Thanks for letting us know about this.

I'll keep this thread open for few more days to make sure that you have tried the suggested steps as soon as you're available. Feel free to update this thread once done so we can move forward with the next steps.

Best,

Princess

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

Princesss — Tue, 07 Jun 2022 17:31:58 GMT

Hi robschertzer,

Chiming in to check if you're already available to try the steps? Let me know by responding to this thread.

Best,

Princess

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

Princesss — Mon, 13 Jun 2022 16:31:40 GMT

Hi robschertzer,

Are you available to try the suggested steps? Let us know by updating this thread, otherwise I'll be locking the thread.

Best,

Princess

Re: Nest audio something went wrong - restarting or rebooting only help for an hour or less help!!!

Princesss — Thu, 16 Jun 2022 17:13:06 GMT

Hi robschertzer,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess