topic Re: Nest hub messes up broadcast messages in Speakers and Displays

Nest hub messes up broadcast messages

realjax — Tue, 10 May 2022 17:41:03 GMT

Whenever a message is broadcasted from one nest device to the others, the sound on the nest hub is muffled and garbled. It seems to either leave out the first second or sounds very garbled. All other nest devices in my house sound clear and do not have this problem, not even when they receive a broadcast message coming from a hub.

I have power cycled the hubs several times and even did a factory reset all to no avail.

The hubs have no network issues.

This started after the fuchsia OS upgrade over half a year ago.

All my hubs and minis use the Dutch language.

The hubs are first generation.

Re: Nest hub messes up broadcast messages

realjax — Mon, 23 May 2022 13:57:44 GMT

looks like I'm the only one in the world who has this problem. Which is a shame because it has been going on for months now. I have posted about this problem before, sent several 'feedbacks' from the app but seems I got my hopes up for nothing..

Re: Nest hub messes up broadcast messages

realjax — Mon, 30 May 2022 06:23:41 GMT

Where is the 'specialist' that is supposed to ask me if the problem still exists?? Or one that suggests to 'unplug it from power ' ? Maybe have me fill out a form to re-enter all the details from my first post?

Come on Google, it has been 3 weeks, I at least expect a 'we understand this can be frustrating' reply!!

Re: Nest hub messes up broadcast messages

Mlabrador — Wed, 08 Jun 2022 00:36:45 GMT

Hi realjax,

Thanks for reaching out and sorry for the late response. Let's sort this out.

A few questions — who is your internet provider? How far are the Google Nest Hubs from each other? Also, can you provide the cast firmware version? Here's how to check: https://bit.ly/38BzM4q

Best,

Nikki

Re: Nest hub messes up broadcast messages

Muddi — Sat, 11 Jun 2022 12:48:41 GMT

Hi realjax,

I just wanted to check if you still need help with your device? Feel free to update this thread, and we're glad to help.

Cheers,

Muddi

Re: Nest hub messes up broadcast messages

Jake — Mon, 13 Jun 2022 20:47:29 GMT

Hey realjax,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

Re: Nest hub messes up broadcast messages

Jake — Tue, 14 Jun 2022 17:48:26 GMT

Hey realjax,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake