topic Re: Unable to connect nest to zyxel router in Speakers and Displays

Unable to connect nest to zyxel router

AHooper — Wed, 08 Jun 2022 10:56:40 GMT

Hi, able to connect to Chromecast to WiFi, but not nest mini or hub.

Been able to today to connect mini to mobile hotspot

Re: Unable to connect nest to zyxel router

Princesss — Mon, 13 Jun 2022 21:03:30 GMT

Hi AHooper,

Thanks for posting.

Sorry to hear about that. Can you tell me how many Google speakers are you trying to connect with your Wi-Fi network? Also, how far are your Google speakers from the router?

I'd love to know more info so we can start some steps that might resolve this.

Best,

Princess

Re: Unable to connect nest to zyxel router

AHooper — Tue, 14 Jun 2022 06:15:12 GMT

We have unable to connect any speakers to our wifi, as a consequence, we literally tried connecting them next to the router

Re: Unable to connect nest to zyxel router

Princesss — Tue, 14 Jun 2022 09:20:40 GMT

Hi AHooper,

Thanks for responding.

Since you've mentioned from the previous thread that it's working using a mobile hotspot, what we need to look at is your router's settings. If you have a knowledge to access your router's settings, here are the settings to look at:

Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Here's some additional information to keep in mind:

If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your Google Home again.
Hidden networks: If your network is hidden (i.e. does not broadcast its name/SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select "Other," and manually input the name and password.
MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Google Home to the list of filtered devices. You can find the MAC address listed at the bottom of the Google Home app during setup.
Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.

Keep me posted.

Best,

Princess

Re: Unable to connect nest to zyxel router

Muddi — Fri, 17 Jun 2022 15:20:01 GMT

Hi AHooper,

Chiming in - how was your device? Are you able to check the settings on your router?

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

Muddi — Mon, 20 Jun 2022 22:43:48 GMT

Hey AHooper,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

AHooper — Tue, 21 Jun 2022 07:21:44 GMT

I have not been able to amend the setting yet,

Re: Unable to connect nest to zyxel router

Muddi — Wed, 22 Jun 2022 00:34:45 GMT

Hey AHooper,

Thanks for coming back to us. I'll keep this thread open for awhile to give you time to check the settings on your router.

Let us know the result.

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

Muddi — Thu, 30 Jun 2022 05:13:02 GMT

Hey AHooper,

How's your device? Are you able to check your router' settings?

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

AHooper — Thu, 30 Jun 2022 10:33:02 GMT

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP) - DONE
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable). Cant find this

Re: Unable to connect nest to zyxel router

Muddi — Thu, 30 Jun 2022 22:47:56 GMT

Hey AHooper,

I appreciate your quick response. I suggest that you contact your router or network provider for other settings on your router, so they can walk you through with the steps. Also, please provide the following information below:

Google Nest Hub and Minis' cast firmware version
Nest Hubs' operating system
Routers specific model
Which country are you located in?
When and where did you buy your speakers.

Keep us posted.

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

Princesss — Mon, 04 Jul 2022 19:53:36 GMT

Hi AHopper,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Unable to connect nest to zyxel router

AHooper — Tue, 05 Jul 2022 06:57:17 GMT

United Kingdom, about 1.5 year ago.

Where do I find the other information

Re: Unable to connect nest to zyxel router

Muddi — Tue, 05 Jul 2022 07:31:38 GMT

Hey AHooper,

To check device firmware and operating system version, please follow the steps on this link. Also, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

Muddi — Fri, 08 Jul 2022 13:51:39 GMT

Hey AHooper,

I just wanted to check if you are able to fill out the form. Let us know so we can further assist you with your device.

Cheers,

Muddi

Re: Unable to connect nest to zyxel router

Muddi — Sat, 09 Jul 2022 14:11:45 GMT

Hey AHooper,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi