topic Re: Google Nest Hub Not working Properly when Touched in Speakers and Displays

Google Nest Hub Not working Properly when Touched

pebceb — Fri, 10 Jun 2022 11:20:32 GMT

All of a sudden my displays are acting weird. Normally when I touch the screen it has the screen where you can quickly touch and turn on lights in that room, as an example. And normally if you slide down from the top you get all the different choices like home control and so on. When I touch mine nothing happens. If I swipe down I get “photo frame”. If I swipe up I get the normal choices across the bottom. The only thing that fixes it is a restart.

Is this a known problem, perhaps caused by an update? It is doing it on all my displays.

Thanks.

Peter

Re: Google Nest Hub Not working Properly when Touched

Princesss — Mon, 13 Jun 2022 18:27:56 GMT

Hi Peter,

Thanks for letting us know about this.

Sorry to hear about what you're experiencing right now with your Google Nest Hub. Have you already checked the "Home Control" tab on your Google Nest Hub? As soon as you see the photo display, swipe left to see the options and look for "Home Control" to see your devices connected to it.

Also, is it possible if you can send us a photo of the exact display that you're getting on the screen so we can check further?

Looking forward to your response.

Best,

Princess

Re: Google Nest Hub Not working Properly when Touched

pebceb — Mon, 13 Jun 2022 20:17:50 GMT

It seems to be okay right now. When it was acting up you could not slide to home control. Only option when you touched it was photo frame.

Re: Google Nest Hub Not working Properly when Touched

Princesss — Tue, 14 Jun 2022 16:45:08 GMT

Hi pebceb,

Thanks for the update.

Please keep on monitoring your device's behavior as I will keep this post open for 3 more days. Feel free to update this post if you happen to experience the same thing.

Best,

Princess

Re: Google Nest Hub Not working Properly when Touched

Azarco — Fri, 17 Jun 2022 22:18:11 GMT

Hey pebceb,

We wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

Re: Google Nest Hub Not working Properly when Touched

pebceb — Fri, 17 Jun 2022 23:35:37 GMT

All good so far.

Re: Google Nest Hub Not working Properly when Touched

Azarco — Sat, 18 Jun 2022 00:43:18 GMT

Hey pebceb,

That's great to hear! Let us know if you have other questions or concerns as I'll be locking this thread after 24 hours.

Regards,

Alex