topic Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas? in Speakers and Displays

My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Rdianco — Wed, 25 Aug 2021 22:42:02 GMT

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Original Poster: Oliver Le May

Hi,

We have had a Google Nest Hub for some time, which has worked perfectly well. However, the device has recently failed to connect to WiFi. We have attempted to reset it and the WiFi, as per the instructions on both an android and an iOS device, with little success. When it is being set up, it will claim it is connected, but either it would not move off the connected screen or say something went wrong. Either way, it will subsequently say it can't connect to WiFi. Any help on the matter would be greatly appreciated.

Cheers!

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Rdianco — Wed, 25 Aug 2021 22:43:34 GMT

Hi Oliver Le May,

I appreciate how frustrating this must be and thanks for confirming what you've already tried. I've included some steps below that will help you troubleshoot this. Some of them you may already have tried, but I've included them all for completeness.

Let's try these steps:

Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the WiFi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure WiFi, Location Services and Bluetooth are turned ON on your phone or tablet.
Turn OFF mobile/cellular data.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Reboot your Google Home or Google Nest device.
Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
Restart the Google Home app.

Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
Turn WiFi off and on again on your phone or tablet.
Reopen the Google Home app and retry setup.

If that doesn't help, let's try these alternative steps:

Go to the WiFi settings on your mobile device.
Open the list of available WiFi networks and look for an available network with the name “GoogleHomeXXXX" (where XXXX is a random number).

Note: If you previously set up your device and haven't factory reset it, look for the name of the device that you assigned to it in the list of available networks on your mobile device.
If you can successfully connect to your speaker or display's WiFi network in your WiFi settings, open the Google Home app and try to set up the device.

Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.

- From david.king (Gold Product Expert)

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

sbbb — Sun, 09 Jan 2022 03:50:36 GMT

Hi, I’m having the same issues as the original poster, except I’m setting up my device for the first time (i.e., it has never been connected to my wifi). I have followed all the steps you suggested above and it still isn’t working. When I try to connect to the Nest Hub’s wifi hotspot as you suggested, my phone will connect but will tell me that there is no internet connection, and when I go back into the Google Home app that network is not available on the network selection screen. Any help would be greatly appreciated.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

1keithdmiller — Sat, 22 Jan 2022 08:28:35 GMT

I have the same problem, the network isn't available if you have your phone connected to the hub. However I have been able to register the hub on google home by doing this, but still not able to connect to WiFi. Have also tried everything suggested including different WiFi connections. My other devices are working fine.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

jbubello — Sat, 22 Jan 2022 14:55:27 GMT

Same issue. 1.5 hours in and still it won't connect to wifi. 6 other nest devices connected fine. Thermostat just won't connect. Tried resetting, rebooting everything. Tried both networks etc.... Just won't connect.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Scott_DeToffol — Fri, 28 Jan 2022 21:43:01 GMT

Same problem, my Google Home (Nest Hub) that has worked for years now can't connect to the network. I've rebooted router. I'm able to connect directly to Nest Hub Wifi, but setup doesn't complete. I've tried setting up a new guest wifi network, but same result. I've factory reset multiple times. I have numerous other Google devices that have not lost connection.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

dsconley — Fri, 28 Jan 2022 23:44:22 GMT

I'm having the same issue. My wifi has never been ############ feet from my device and it was never a problem. It just quit working. I have a new wifi system and it still won't connect. It's frustrating. My Google Home works, very slow though, but not the nest.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Scott_DeToffol — Sat, 29 Jan 2022 15:41:50 GMT

I was trying and repeatedly failing to get it setup using my Samsung S20FE that was recently updated to Android 12 and Samsung One UI 4.0. Then I tried setting it up with the Home app on my iPad and it worked the first time. Maybe the Home app on Android 12 is having issues?

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

mikevets — Mon, 31 Jan 2022 04:34:13 GMT

Got exactly the same issue and when hotspotting from my mobile, it works. This indicates an issue with my home network but now the challenge is working out exactly what that is. If anyone has come across this and has a solution, would love to know

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

maverikhp — Mon, 31 Jan 2022 17:25:27 GMT

It looks like im having the same issue, since i request to my ISP to change the speed of my current plan.

i have tried everithing yall mentioned and nothing seems to work.

First the camera stop working and now this.

If any one have any luk on resolving the issue please share.

Thank you.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

kaja69 — Thu, 10 Feb 2022 13:04:49 GMT

My Nest Hub Max have worked fine for two years. I changed my router and setup wifi as before (same name/same password). All devices in the house re-connected including many Google Nest devices (Hello, Protect, Mini 2nd gen,...) and Chromecasts' (3rd gen, 2nd gen, Google TV, Audio,...). But the Nest Hub Max simply won't connect! Tried factory reset etc. Any body who has discovered a solution?

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

PCo — Fri, 11 Feb 2022 14:09:52 GMT

Hi everyone! I have faced the same issue after installing a new mesh router. I followed all the suggested steps here with no luck. I looked up how to factory reset the display and the Wifi setup worked like a charm after that. In order to factory reset it, you just gotta press both volume buttons in the back and hold for 10 seconds. I hope that helps!

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Lovin — Fri, 18 Feb 2022 04:02:46 GMT

Same problem, my Google hub that has worked for years now can't connect to the network. I've Just upgraded my router. I'm able to connect directly to Nest Hub Wifi, but setup doesn't complete. I've tried setting up a new guest wifi network, but same result. I've factory reset multiple times. I have numerous other Google devices that have not lost connection. HELP NEEDED

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

1keithdmiller — Fri, 18 Feb 2022 08:00:49 GMT

After trying everything mentioned so far my hub now freezes if I reboot or factory reset. I have now given up and purchased a new next-gen nest hub. Quite an increase in price on the original but all good.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Vickovs81 — Mon, 28 Feb 2022 16:12:08 GMT

I am also having the same problem. After the factory reset, all I get is a white screen...please help. Thanks!

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

vupham2909 — Wed, 02 Mar 2022 10:24:27 GMT

Finally, I find a place to report this problem. I have exactly the same issue with the other mentioned above.

I appreciate and looking forward to learning how to fix this problem. 🙏

Symptom 🤔: Setup Nest Hub stop at the wifi selection step because no wifi network is available for selection.

My Nest Hub works fine until Feb 2022. Suddenly it goes back to the setup screen.
I have to set it up again from the Google Home app.
It stops at the wifi selection screen. The Google Home app does not find any Wifi available for selection.
The other google devices at my home (Nest Mini, Chromecast) still be able to connect to wifi and work just fine.

List of work that I have done and didn't work 😥:

Follow the checklist from Google documentation.
Try to use the Google Home app on different Android devices and iPhones.
Reboot Router several times.
Open wifi hotspot from laptop/mobile.
Factory reset Nest Hub.

Note on Factory reset 😱:

Press and hold the both volume up/down buttons. The process of factory reset hanging at a gray screen. It cannot finish the factory reset.
Unplug/Plug the power cord to help reboot the Nest Hub. It started and after a while, it stayed on the white screen.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

perejj2003 — Tue, 08 Mar 2022 20:13:47 GMT

Having the same problem. Any solutions available? I figured something was updated and now my old generation nest hubs are not working, everything else went down and the newer items rebooted themselves. The nest hub max did not.

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

mattg123 — Wed, 09 Mar 2022 21:59:27 GMT

I had the same issue, two Google home minis in my house were randomly no longer available as options to stream to from Spotify. I reset them, went through the setup process using the Google Home app on my iPhone and on the last step of the setup process, connecting to wifi failed.

Turns out the issue is that I had DFS Channels enabled on my router, once I turned that option off I was able to complete the setup on my minis and everything worked as normal. I assume my router picked a channel that the minis didn't like, which is why they couldn't connect.

Hope this helps for everyone having issues!

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

MitchK — Tue, 15 Mar 2022 04:19:44 GMT

Having exact same issue

Re: My Nest Hub Won't connect to WiFi but have followed the checklist. Any ideas?

Ddddssss — Tue, 15 Mar 2022 16:50:40 GMT

This happened to me as well I tried everything and was just about to get a new router well I ended up doing is taking it to A completely different place. This than brought up all of the start up information and set up of the home device . Then when I brought it home again it worked. That’s what fixed it for me