topic Nest Mini (2nd gen) disconnects from WiFi constantly in Speakers and Displays

Google Nest Mini 2 is loosing WiFi connection.

Rdianco — Mon, 06 Sep 2021 22:21:46 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Jesper Krogh

The last 3 weeks my Nest Mini 2 have lost WiFi connection once a week, I need to reset to factory settings, remove it from my Google Home, and connect it again. then it works a week again. I have 2 more nest mini 2, in my house the are working without problems. I am also using Google WiFi, so there is perfect WiFi in the house. The only thing is one of the nest minis, it have been working for a long time, without any problems, this issue started 3 weeks ago.

Re: Google Nest Mini 2 is loosing WiFi connection.

Rdianco — Mon, 06 Sep 2021 22:23:47 GMT

Hi Jesper,

Disappointing to hear this is happening. I can share some entry troubleshooting steps to help. First, try and restart your internet router and your Google Nest Mini.

You detailed that you had to reconnect to your WiFi - was the device not staying associated with your account?

Regardless, attempt to connect your device temporarily very close to your WiFi point/router. This way, the problem can be isolated. This will let you know if it is a proximity or a device issue.

If these steps don't work, please reply 🙂

More details: My speaker or display is not connecting to Wi-Fi

- From Matthew M (Silver Product Expert)

Re: Google Nest Mini 2 is loosing WiFi connection.

Rdianco — Mon, 06 Sep 2021 22:25:00 GMT

Hi,

I have tried to move the Nest Mini to the same room where I have a Google WiFi unit. Same problem. 2 days and it loses the WiFi connection. I think the problem is in the nest mini. Any suggestions?

- From Jesper Krogh (Original Poster)

I have a Google Nest Hub 2nd gen. It is slow to respond and frequently disconnects from WiFi.

Rdianco — Mon, 06 Sep 2021 22:53:50 GMT

Original poster: Euan Kelso

Device is slow or non responsive and frequently disconnects from WiFi. Half the time you ask for any Google assistance, it has a problem or says there is a glitch, try again.

I have done a full reset and initialization several times.

Latest software and firmware is installed 39.13.10.378463310 / 1.54.258916

I have changed my WiFi from band steered to fixed 2.4 and 5 GHz.

I have reset my WiFi network several times.

I have moved device positions to improve signals.

Beginning to think there is a fault with the unit or an issue with last firmware. Any ideas?

Next step i think is maybe returning it to the shop as it is beyond frustrating having a non functional 'smart' device.

Thanks,

Euan

Nest Mini (2nd gen) disconnects from WiFi constantly

CR — Tue, 07 Sep 2021 10:31:10 GMT

I have been having issues (for well over a year) where my Nest Mini disconnects from my WiFi on a daily basis. I have a few other Google Minis and a Google Home Max which don't have any issues, and I have a solid router set-up, so the actual WiFi network is not the issue.

I have been following and participating in this thread (Google Nest Mini 2 is loosing WiFi connection. - Google Nest Community) where we have been complaining about this issue for years with no help from Google. I'm hoping this new post will garner the attention of someone in support who can escalate a fix, since this is clearly a product malfunction.

Re: Nest Mini (2nd gen) disconnects from WiFi constantly

Mbernier — Sat, 11 Sep 2021 03:55:18 GMT

Been having these issues past couple months. Honestly at this point I think I might ditch the Google ecosystem and head over to Amazon and Apple. It's getting ridiculous I've resorted to just not using Google anymore because I can't constantly keep setting it up every day

Re: I have a Google Nest Hub 2nd gen. It is slow to respond and frequently disconnects from WiFi.

Torsty — Sat, 11 Sep 2021 16:57:53 GMT

Same problem for me.

It's a known issue, why is it not being addressed?

Nest Mini keeps on disconnecting from network

Jdflood77 — Tue, 14 Sep 2021 04:47:58 GMT

I have two Google Nest Minis. Both keep intermittently disconnecting from the wifi and being unable to reconnect. If I power then off and then power them up again, they're able to reconnect and last about a day or less before it happens again.

I've tried factory resetting them. One is within fifteen feet of the router separated only by a wall, and the other is within five feet of the router with no separations. I've tried resetting the router. I've split the network into 5 ghz and 2.4 ghz. I have multiple other devices on the network that have had no problems, including two computers, a Sonos speaker, a TV, our cell phones, a laptop, and multiple smart plugs.

I see this has been an issue for a number of people, and that Google is aware (but I don't see any fix having been posted anywhere, despite a lot of these having been months or more ago). I see a number of people have posted not having issues after replacing the mini. Did I just get two bad units? What else can I try? I appreciate any and all suggestions.

Not connecting to wifi

Nikki54 — Thu, 16 Sep 2021 15:02:39 GMT

My Google nest mini will no longer connect to wifi. I've reset everything but not happening. Help

Re: Nest Mini keeps on disconnecting from network

ai — Thu, 16 Sep 2021 17:57:03 GMT

Hi Jdflood77,

Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Not connecting to wifi

ai — Fri, 17 Sep 2021 00:12:54 GMT

Hello Nikki54,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Nest Mini (2nd gen) disconnects from WiFi constantly

Tomdryer — Sat, 18 Sep 2021 00:01:42 GMT

Yep we've the same problemo as well...

Re: Not connecting to wifi

ellsmere — Sat, 18 Sep 2021 19:40:39 GMT

My nest mini is doing exactly the same, connects to the home app via bluetooth but will not connect to the wifi. Like you I have reset everthing several times and even removed the security from wifi.

Re: I have a Google Nest Hub 2nd gen. It is slow to respond and frequently disconnects from WiFi.

JAmante — Sun, 19 Sep 2021 12:48:43 GMT

I am having the same problem. It started in July. It seem to go away, but now we’re having an issue again in September

Re: Google Nest Mini 2 is loosing WiFi connection.

BigDaddyBubba — Mon, 20 Sep 2021 14:50:09 GMT

I recently added nest wifi to the house and I am having constant wifi disconnection from nest mini and Google home mini and they are close to a nest wifi access point. I think there must be an issue with the nest wifi as this is the only thing that has changed recently.

Re: Nest Mini keeps on disconnecting from network

CristianoPC — Mon, 20 Sep 2021 18:44:18 GMT

they moved the old topic to here, and looks like nobody has the issue1!!! https://support.google.com/googlenest/thread/23575312/google-nest-mini-s-are-disconnecting-from-network-every-couple-of-minutes?hl=en

Two years on it! Terrible from google.

Re: Not connecting to wifi

ellsmere — Mon, 20 Sep 2021 20:43:55 GMT

Hi Nikki54,

I had exactly a similar problem where my Nest Mini would not connect to my wifi. I tried just about everthing several times but then I changed my wifi security from WPA to WPA2 and the Nest Mini connected to the wifi and worked perfectly. I find this strange as I had previously removed security from my routers wifi and the Nest Mini would not work.

Re: Google Nest Mini 2 is loosing WiFi connection.

Marcel — Tue, 21 Sep 2021 18:29:13 GMT

I also have this issue for more then a year now. Let’s try to help Google (who normally already know everything about you and your network setup) with providing details about our setup. Maybe that can help them to see the root cause pattern. My information:

Router: AVM Fritzbox
WiFi: Mesh with both frequencies (2,4 + 5 GHz) enabled
SSID: same name on both frequencies. SSID name contains a space besides normal alphabetical characters.
Device used to setup connection: iPhone 12
Firmware Version number of Nest Mini device: 250118

So now that I did my best too feed your organization with this information about your non-working product (more dead then alive at arrival since a year). Please send me some helpful (and honest) information in return.

Of course I am always happy to share any additional information to help pin point the issue.

My next hub mini stopped connecting to wifi

Devin — Wed, 22 Sep 2021 15:58:35 GMT

My mini stopped connecting to ANY wifi at all. have rebooted several time and moved it to different location and different wifi networks. always says can not connect

Re: Nest Mini (2nd gen) disconnects from WiFi constantly

LostInPA — Fri, 24 Sep 2021 00:56:01 GMT

I've had the same problem. Nest Mini 2nd gen works great then at least once a week sometimes more it disconnects. Then it's not found or can't communicate with mini and I do factory reset reinstall Home and on and on ad nauseum

Very disappointing and frustrating