topic Re: All Google Nest Hubs display "Check Internet Connection" in Speakers and Displays

All Google Nest Hubs display "Check Internet Connection"

snbns — Thu, 02 Jun 2022 20:52:33 GMT

I have 4 Nest Hubs and a number of Minis around the house that I've been using for years. Never had a problem with any of them up until yesterday. I woke up and noticed that all my Nest Hubs were displaying the message "Check Internet Connection". My first thought - "my internet is down". Checked other devices like my iPhone, iPad, and Apple TV and they were all working fine. Decided to unplug and replug the Nest Hubs from power, and when they came back online, they were back to normal. Great.

Fast forward about an hour, I noticed that 3 of them went back to "Check Internet Connection", but one was still working. Tried to unplug and replug again - issue solved again. About an hour later, all of them are back to "Check Internet Connection". At this point, I'm thinking maybe it's my router/modem, but it's odd since none of my other devices at home are having issues, and I've been streaming video all day with no issues. I restart the router/modem anyway. When the router/modem comes back online, all other devices reconnect, the Nest Hubs are still having the same issue.

I leave it alone since I don't have time to always be troubleshooting this. I've noticed that sometimes, they'll reconnect for like an hour, but then go back to "Check Internet Connection". Again, I leave it alone. Today, still the same issues on all 4 Nest Hubs and all the Minis. I decide to factory reset 3 of the 4 Nest Hubs that I have. After going through the setup process, they all connected fine and working normally. A few hours later, they're all back to "Check Internet Connection" even though I just factory reset them. I don't know what else to do. I've had these things for years without any issues and now all of a sudden none of them are working.

Any suggestions?

Re: All Google Nest Hubs display "Check Internet Connection"

Difran34 — Fri, 03 Jun 2022 19:51:03 GMT

I'm having the exact same issue and it started the same day as yours. I tried all your trouble shooting steps as well No resolve

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Fri, 03 Jun 2022 21:34:32 GMT

Wow, very interesting. I wonder if there are more people who are having a similar issue. This is the third day now and all Nest Hubs are still displaying the same behavior. Some will connect, but then disconnect like an hour later. This is definitely a problem.

Re: All Google Nest Hubs display "Check Internet Connection"

Mlabrador — Fri, 03 Jun 2022 23:03:14 GMT

Hey folks,

Thanks for reaching out and sorry for the trouble this has caused you all. Few questions, what troubleshooting steps have you all done so far? Have you all tried rebooting your WiFi? Also, could you all tell me who your internet provider is?

Best,

Nikki

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Sat, 04 Jun 2022 01:08:01 GMT

As per my original post, I have already rebooted my modem/router and I have power cycled the Nest Hubs, and I have factory reset them too to no avail.

ISP is Comcast Xfinity.

Re: All Google Nest Hubs display "Check Internet Connection"

Mlabrador — Sat, 04 Jun 2022 01:18:06 GMT

Hi snbns,

Oops my bad and thanks for doing those steps. Could you provide the cast firmware version? Here's how to check: https://bit.ly/3NlagiX

Best,

Nikki

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Sun, 05 Jun 2022 11:32:22 GMT

Since most of my Nest Hubs are having the issue, I can’t check their firmware version via the Google Home app. Fortunately one of them connected I was able to grab it.

System firmware version: 4.20210608.1.1146075
Cast firmware version: 1.56.291758

I’m not sure if all of them have the same firmware, since I can’t check the ones that aren’t connected. If I see that they connect later on, I’ll try to grab those as well.

Thanks

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Sun, 05 Jun 2022 13:50:12 GMT

Got the firmware of another one that was having the issue earlier and now has reconnected again.

System firmware version: 4.20210608.1.1146075
Cast firmware version: 1.56.291758

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Tue, 07 Jun 2022 18:28:05 GMT

Any update here?

Re: All Google Nest Hubs display "Check Internet Connection"

Princesss — Tue, 07 Jun 2022 18:35:54 GMT

Hi there,

Thanks for responding.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Wed, 08 Jun 2022 18:42:21 GMT

Filled it out and submitted.

Re: All Google Nest Hubs display "Check Internet Connection"

KnutG — Wed, 08 Jun 2022 22:23:29 GMT

I have exactly the same problem, Two first gen Nest Hub and several other home/nest devices. Nest Hub first gen looses network connection after some time and needs a reboot to connect. Over and over again... Other forums states that this is caused by an upgrade to Fuchsia operating system.

My software is 6.20211109.1.3166232

Cast: 1.60.302700

Re: All Google Nest Hubs display "Check Internet Connection"

BMB — Fri, 10 Jun 2022 15:31:24 GMT

I have two nest hubs that continue to display check internet connection. I have unplugged them and restarted my router and they stay connected for a few minutes and then disconnect again. This is very frustrating. How can this problem get fixed?

Re: All Google Nest Hubs display "Check Internet Connection"

KnutG — Sun, 12 Jun 2022 08:24:30 GMT

I have also submitted the form. Any news?

Re: All Google Nest Hubs display "Check Internet Connection"

Princesss — Sun, 12 Jun 2022 18:15:03 GMT

Hello everyone,

@snbns, @KnutG, thanks for filling out the form. Let's go ahead and continue our conversation via email so we can further assist you.

@BMB, let's go ahead and try the suggested steps from the previous threads and let us know if there are any progress.

Best,

Princess

Re: All Google Nest Hubs display "Check Internet Connection"

Lisadelray — Mon, 13 Jun 2022 23:42:17 GMT

I am having the same problem...multiple hubs say check internet connection...after re-plugging them in, it will work for a few, then goes back to this message. All other products working....is it because of a firmware issue? If so please let people know what to do....

Re: All Google Nest Hubs display "Check Internet Connection"

BMB — Tue, 14 Jun 2022 00:47:07 GMT

There is no progress. The 2 nest hubs Just disconnect from the internet for no reason whatsoever. This is very frustrating. The issue started about a week ago. Google needs to do something to fix it or offer a free replacement if there is no fix. All of my other Google devices work fine.

Re: All Google Nest Hubs display "Check Internet Connection"

BMB — Tue, 14 Jun 2022 00:48:32 GMT

This is so frustrating. I'm sure Google knows there's a problem and they should do the right thing and fix the issue or offer to replace our equipment immediately.

Re: All Google Nest Hubs display "Check Internet Connection"

snbns — Tue, 14 Jun 2022 01:41:33 GMT

Yeah, I’m still having seeing the same issue. This has been going on far too long now.

Re: All Google Nest Hubs display "Check Internet Connection"

mintwood — Tue, 14 Jun 2022 17:59:09 GMT

exact same problem here...