topic Re: Google Home Mini in Speakers and Displays

Google Home Mini

bronsoc — Sat, 18 Sep 2021 15:54:27 GMT

When I try to setup my Mini, the Google Home app lets me get all the way to connecting the device to my home wifi and says that the device is not detected and could not communicate with it.

What do I do?

Re: Google Home Mini

rodriguez0411 — Sat, 18 Sep 2021 16:30:59 GMT

I'm having the same issue

Re: Google Home Mini

HemajNamburu — Sat, 18 Sep 2021 16:57:49 GMT

Yeah even I have the same issue

Re: Google Home Mini

GeraldAndrada — Mon, 20 Sep 2021 23:57:25 GMT

same here

Re: Google Home Mini

jwielgan — Tue, 21 Sep 2021 01:16:54 GMT

same for all 4 of my home minis. seemed like some update bricked them all. factory reset wont solve it

Re: Google Home Mini

Voltailgater — Fri, 24 Sep 2021 18:34:42 GMT

I am having the same issue since I got a new router. The Google home connected with no problem, but the mini has this issue.

Re: Google Home Mini

ai — Sat, 25 Sep 2021 02:02:30 GMT

Hi there bronsoc, rodriguez0411, GeraldAndrada, jwielgan, and Voltailgater,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Kindly,
Ai

Re: Google Home Mini

Ginette — Wed, 29 Sep 2021 15:51:03 GMT

Also have this issue new router setup any help available. Thanks

Re: Google Home Mini

ai — Wed, 29 Sep 2021 16:57:30 GMT

Hi there Ginette,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-3253000031959.
Kindly,
Ai

Re: Google Home Mini

lutzie86 — Sun, 02 Jan 2022 22:56:45 GMT

same issue here

Re: Google Home Mini

Karl355 — Wed, 12 Jan 2022 00:16:25 GMT

My home mini will no longer respond or complete a set up. I see many others with the same issue but no answer.

Re: Google Home Mini

MattRuck — Sat, 05 Feb 2022 20:46:14 GMT

Same issue. Is there a solve?

Re: Google Home Mini

Jake — Thu, 24 Mar 2022 22:16:51 GMT

Hey all,

Sorry for the late reply and for the trouble with your device. I wanted to follow up and see if you are still in need of any help with the device not responding? Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,

Jake

Re: Google Home Mini

lutzie86 — Fri, 25 Mar 2022 13:35:01 GMT

yes still having trouble

Re: Google Home Mini

Jake — Fri, 25 Mar 2022 18:49:08 GMT

Hey lutzie86,

I am sorry to hear you are still running into the issue. I would be more than happy to assist and ensure your device is connected and showing. Do you mind me asking what troubleshooting steps you have already tried? Please let me know, so I can review further.

Best regards,

Jake

Re: Google Home Mini

Jake — Mon, 28 Mar 2022 20:40:57 GMT

Hey lutzie86,

I wanted to check in and ensure your device is working properly. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Home Mini

MattRuck — Fri, 01 Apr 2022 16:47:15 GMT

Hi still having the same issue. Using device utility app but can't connect. Get as far as 4 blue dots (solid) on the mini that eventually turn white.

I've tried turning off Wifi when prompted then turning it back on after

Re: Google Home Mini

Cdawsonva — Sat, 16 Apr 2022 22:23:25 GMT

I'm having the same issue as well. I uninstalled the Home app and reinstalled. Then had to install the device utility app. I go through the steps and it gets to connecting to the device and says it can't connect. I don't know where to go in the Home app to change the wifi settings.

Re: Google Home Mini

Jake — Tue, 07 Jun 2022 19:38:15 GMT

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Google Home Mini

Jake — Fri, 10 Jun 2022 17:42:06 GMT

Hey all,

I wanted to follow up, and see if you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake